[Resolved] Ola Money — Tracking ID 5255660

[Resolved] Ola Money — Tracking ID 5255660

H H Ramakrishnan Mar 30, 2023 Apr 14, 2023 This thread was updated on Apr 14, 2023

I paid for the ride on 18-3-23 with cash to the driver at the end of the ride but my Ola money account got charged and I was asked to pay online when I never selected that payment option, I have booked many rides previously and never had this issue before a I always pay cash. I raised the concern before due date and since then have followed up 6 times but no reply from the Ola team. I got just 1 email from Seema Tabassum that the issue has been escalated on 24-3-23 but since then no one contacted me and the due date was 29th Mar and now late fees has been added. Pls make sure the dues are cleared from my account as I have made the payment in cash. Was this information helpful? No (0) Yes (0)
Mar 31, 2023 Complaint marked as Resolved I called customer grievance and they sorted it. Ola Money customer support has been notified about the posted complaint.
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Ola Money Customer Care

from Bengaluru, Karnataka

Apr 14, 2023

Verified Support

Hello Ramakrishnan, we apologize for the inconvenience caused. We request you to write to [protected]@olacabs.com from your registered mail ID regarding anyride concer the concerned team will address the issue and assist you further accordingly.