[Resolved]  Ola Money — Aditya Birla finance not closed

Address: Kolkata
Website: Ola App

Hi I would like to register a complaint against Ola cab services. Ola has partnership with Adity Birla Finance. Ola user who use this post paid service of Ola, will automatically get a sanctioned loan amount of 50, 000 from Aditya Birla Finance, even when the user has not applied for the same. The same will reflect as a loan in their cibil report. Last year 2022, out of no where my post paid service got block by ola stating no reason from their end regarding why the service got blocked. I have always made my postpaid ola payment on time but still the service got blocked last year 2022. Hence, after that I have requested ola to close this credit account of aditya birla finance because the item is unnecessarily impacting my credit score, whereas I am not using any ola post paid service. But they did not resolve it yet. More over, my credit report showing wrong information with regards to Adity Birla Finance. Its showing that here is overdue payment. However I have proofs that I have made all the post paid payments on time. As a result, this dalse information is impacting my credit score to a great extent unnecessarily. Hence I am raising this complaint. Ola and its partner Aditya Birla Finance is unnecessarily harassing people like this. Please I would request you to take necessary steps so that the I can get resolution at the earliest.

My ola registered email id :
[protected]@yahoo.com
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Apr 1, 2023
Complaint marked as Resolved 
Ola Money customer support has been notified about the posted complaint.
Verified Support
Mar 01, 2023
Ola Money Customer Care's response
Hi Sweta, we apologize for the inconvenience caused. Kindly note that the concerned team has responded with Ticket ‭#5155383.
 
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