[Resolved] Ola Money — amount debited from my bank account but not added in ola money

Ayesha Rizz

from Bengaluru, Karnataka

Dec 8, 2017

Website: Ola

I tried to upload inr 250.00 to ola money today. Amount was debited from my bank a/c but it was not added in ola money. I got error message as transaction failed after it was debited from my a/c. (Further details: dear customer, purchase of inr 250.00 has been made on debit card linked to acct xx1353 on[protected]. Info: iin*i-debit*ola.)
Please do the needful, since it may disappoint the customers.
Thank you.

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Jan 13, 2018

Complaint marked as Resolved

Ola Money customer support has been notified about the posted complaint.

Verified Support

Dec 11, 2017

Ola Money Customer Care's response Hello Ayesha,

Greetings for the day!

We regret the inconvenience caused to you.

Request you to share the registered email id and contact number in order for us to track the issue and update you on the same.

We value your business, kindly write to us for any assistance.
Regards,

Team Ola Money

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Comments

MeghaRustagi

from Dehra Dun, Uttarakhand

Dec 11, 2017

Hi, yesterday i tried checking withdrawal option and transferred 100/- rs to my account.though amount has been deducted from ola money (transaction ID D09C- GN4D-9Z9N) but not yet has been credited to my account. Also my withdrawal option has been disabled. Please do the needful.