Ola Money — Amount paid and shows in apps as unpaid

Dear Sir/Madam
I have booked vide your reference CRN[protected] on[protected] for travelling from vijinapura to old chandapura .
The vehicle registration no is KA-02-AF-6943 with gentleman driver name is girisha.b
We have settled the payment by the scanner given by him for Rs 760 vide google pay number[protected].
But still your account says as balance of Rs 720 due to you.
How do your driver leave us to come out of car without making payment.
Kindly check with him and settle the amount and his contact number is [protected] as given in your apps and remove the said due as paid already.