[Resolved]  Ola Money — Cash paid to driver yet money was charged to Postpaid as well

Sir, I have taken a ride from mathikere to bhommanahalli, on 6/Aug/2022 and before getting into auto driver insisted me not pay money through ola, and hence I paid the amount directly to his QR code at the end of the ride but was charged to postpaid as well. And there was no option in app to pay by cash but the driver asked me to pay to his account directly but the auto driver charged less than the ola money. the fair was around 340 but now it's 390 including fine and I am receiving continues calls and massages from OLA money. There is nothing wrong in my side i have attached the driver id and payment details
Kindly help me in this regard, thankyou
+2 photos
Was this information helpful?
No (0)
Yes (0)
Oct 5, 2022
Complaint marked as Resolved 
Ola Money customer support has been notified about the posted complaint.
Verified Support
Aug 30, 2022
Ola Money Customer Care's response
Hi Jayan, we apologize for the inconvenience caused. Kindly note that the concerned team has responded with Ticket ‭#4721580.
 
Add a Comment

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Ola Money
    customer care contacts
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    62%
    Complaints
    1389
    Pending
    259
    Resolved
    791
    Ola Money Phone
    +91 80 6735 0900 (Corporate Office)
    +91 22 3094 7900
    Ola Money Address
    Regent Insignia, #414, 3rd Floor, 4th Block, 17th Main, 100 Feet Road, Koramangala, India - 560034
    View all Ola Money contact information