[Resolved]  Ola Money — Charging money vis ola postpaid even though the drivers were paid in cash and ni dues remain.

Address: Ola bangalore

On 26th December, 2020 I had taken two Ola rides in Nagpur, the details of which are given below:
At 10:23 pm ( CRN[protected]) from Shankar Nagar to Sawarkar Nagar
fare was Rs.156/- -I PAID IN CASH.
I ALSO ADDED TIP OF Rs.20/-, also paid in cash
At 7:56 pm (CRN[protected]) from sawarkar nagar to Shankar nagar,
fare wasRs.84/- - I PAID IN CASH.
However, later in the night, just by chance I found out that it has been paid from ola post paid account. I was never asked about choosing payment method at any stage during booking ride. And the ola app has changed a lot during lockdown so I had completely lost touch. Also when I had to update it, It did ask for some particulars before I ordered the ola ride so I completely forgot about something called ola postpaid.
Immediately after discovering at night I did report the issue and mailed that payments have been made in cash within 2 hours of finishing 2nd ride. But look at the replies received. One is asked me to contact Zipcash, another is telling me about how to report the same issue using app! another one asked me to mail on different email id! Are you people in support department there to write mails and complicate issue or solve issue? zipcash is your payment agency/gateway but procedures are set by you so you take care of that. Don't ask any customer to go to another department like in government departments.
In January, when I again responded with same details I received the reply that 'ticket has expired' and I should have reported the issue within 48 hours. Mind you I had reported the issue within 2 hrs, that too late at night by staying awake and sacrificing my sleep. And this was confirmed by person to whom I spoke on 24th February.
If you ask me, if I had been incharge of the enquiry, I would have straight away called the drivers on 27th ( next day) confirmed whatever I had written in mail and after confirmation sent a mail to the customer that issue has been resolved. Sorry to say, this was not done at any stage.