[Resolved] Ola Money — complaining debit card fraud and transfer to ola money

Tara1987

from Kolkata, West Bengal

Sep 26, 2017

Address: Etah, Uttar Pradesh, 207001

Website: www.olamoney.com

Hello sir/mam

I'm complaining on behalf of my father who is a senior citizen.

Today, he received a call on 26 september 2017 from a person (No. [protected]) claiming to be sr. Manager of sbi, and asked to link aadhar card to debit card right then otherwise his debit card would be blocked, and asked for card details if my father wanted to continue using the card, till the time my father submitted the documents on the bank himself,

Details of transaction :

Thank you for using your sbi debit card 510xx6679 for a purchase worth rs 9999.0 on pos payust[protected] at ola money - zipcash txn#[protected]

Name on the account holder: taradatt upadhyay
Transaction date and time: 26/09/2017 & 1:02 pm
Amount: rs 9999.0
Card number (First 6 digits and last 4 digits of the card): 510xxxxxxxxx6679
Bank name: state bank of india

Kindly check this on high priority and please cease the account where money was transferred to and cancel the transaction. My humble request to refund my money back to my below account details, it would be a great help for me

Please do the needful.

Thanks & regards

Taradatt upadhyay

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Nov 2, 2017

Complaint marked as Resolved

Ola Money customer support has been notified about the posted complaint.

Sep 28, 2017

Updated by Tara1987 Dear Sir/Mam,

Please do the needful.

Still I am not received any reply from your side.

Verified Support

Oct 01, 2017

Ola Money Customer Care's response Hello

Greetings for the day!

Kindly accept our sincere apologies for the inconvenience caused.

We tried calling you on your registered mobile number multiple times to seek information on your Ola Money transactions but couldn't connect with you because your number was switched off.

We would request you to please let us know the convenient time and the alternate number to call you so that we can resolve the issue.

Awaiting your response to assist you on the same.

Regards,

Team Ola Money.

Oct 05, 2017

Updated by Tara1987 Dear Sir,

I didn't received any call from your side, my register mobile number never switched off, because it is my personal number & used regularly,

I requested to you kindly call me any time on my registered mobile or provide your contact number so I will contact you. also contact my another number [protected]

Please do the needful.

Thanks & regards
Taradatt upadhyay