[Resolved] Ola Money — cyber crime

anshulanand

from Lucknow, Uttar Pradesh

Aug 22, 2017

Address: Basti, Uttar Pradesh

Website: ola money

Respected sir i want to inform you that this no [protected] used my mothers debit card to execute a cyber crime .
The person asked all details about the debit card by giving false reason of gst and and other all government issues.
so i humbly request you to stop any further transaction of money for this no or any transaction related to account no xxxxx...7868.
Almost he had withdrawn 29000 in three transaction by zipcash through state bank debit card. so its my humble request if you could do anything for us it would be a great help .

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Sep 23, 2017

Complaint marked as Resolved

Ola Money customer support has been notified about the posted complaint.

Verified Support

Aug 23, 2017

Ola Money Customer Care's response Hello,

Greetings for the day!

We understand your concern regarding an unauthorized transaction processed towards Ola Money.

We would request you to kindly provide the first six and last four digits of the card for us to block the wallet.

In the meanwhile, please visit the nearest Cyber Crime Cell or the concerned bank to lodge a formal complaint against amount being withdrawn from your account. Kindly ask the authorities to write to [protected]@olacabs.com with the supporting documents for investigation.

Please feel free to revert with queries and we would be happy to assist you.

Regards,

Team Ola Money

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Comments

Manna Tenali

from Vijayawada, Andhra Pradesh

Sep 14, 2017

We made a transaction in ola money we debited RS 600 to debit card xxxx8074 we went to ATM to withdraw the money the money Is not coming it is telling insufficient funds I want my money back Otherwise I will take legal action upon OLA money