Ola Money — Did not receive any amount in ola wallet or at merchant site.

I recently did a merchant payment using ola money through net banking.
In net banking it shows transection successful aster that at ola money it says transaction failed, and no money was transferred to the merchant site. Then i checked on my ola money app it shows 10000₹ added in ola wallet but there no money in my ola wallet. Where did my money go i need my money urgently.