[Resolved]  Ola Money — Double Time asking to Pay

I Have Completed 2 Rides on 14th Aug By OLA Auto, After Booked by OLA APP, Driver Called me and asked Pick Up and Drop Location details and also He asked for Cash Payment, Then only I Can Pick Up you like that, Have booked multiple times, but drivers are cancelled, Finally I Accept for Cash Payment and Paid to Driver as Cash Rs.250/-

Have Paid 2nd Ride also Cash Rs.49/-.

But Today I Have received a message as Your OLA Money Bill Amount is Rs.299/- Due on 1st Sep 2021.

I Shocked, why they are sending bills without using OLA Cabs, then I realized and understood, they billed for 14th Ride 250+49 = 299/-.

Please find below snapshots for your reference.

Kindly request you all to please look into this matter as a priority, why because 1st Sep 2021 is Due Date, So Please Sort out this issue as soon as possible.

Hope I will get Justice here..

Thanks in Advance !...🙏🙏🙏

Note: I Tried to Raise this By Toll Free, But that Executive asked me to Hold one min, after that He Disconnected my CALL and again am not getting any call from that Executive (Name: Vasanth). If you need, I can send that CALL Record.

OLA Money cheating me, They are collecting double the amount for a single trip, I mean need to Pay for Driver and OLA Money.

This is the very worst service..👎

I didn't expect that from you..👎

Am yet to get any response from anybody..👎

Even acknowledge receipt..
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Oct 24, 2021
Complaint marked as Resolved 
Ola Money customer support has been notified about the posted complaint.
Verified Support
Sep 15, 2021
Ola Money Customer Care's response
Hi Rajakani, we apologize for the inconvenience caused, we request you to visit http://help.olacabs.com to register your complaint or tap on the ‘support’ option in your OlaCabs app to get a quick resolution.
 
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