Ola Money — Extra trip charges

Ankita Dalvi

Jan 12, 2022

Address:

Regent Insignia, #414, 3rd Floor, 4th Block, 17th Main, 100 Feet Road, Koramangala, Bangalore – 560034

On 14 oct 2021 i have booked ola from sanpada navi mumbai to ghatkopar mumbai at around 3pm.at time of booking i had choose online payment option but at time of drive driver said me madam please make a payment via cash so i said yes to him. Our ride was over as estimate i paid cash to driver. After some time when i have check my ola app its showing 292 rs is due for payment which i have already paid via cash. I mail ola support team i didn't received any revert from them then i escalated this issue to escalation team after that they told me outstanding won't be reflect in my app after 72hr however its more than one month my due are still showing in app. I mailed to Grivenace officer also but no response. Request you to please help me out from this issue. My CRN no [protected] amt 292 date 14.10.2021 and my ola complaint no is 3852704.

Thanks
Ankita

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Ola Money customer support has been notified about the posted complaint.

Verified Support

Jan 25, 2022

Ola Money Customer Care's response Hi Ankita, we apologize for the inconvenience caused. Kindly note that we have replied and resolved your concern on Ticket ‭#3852704.

Feb 04, 2022

Updated by Ankita Dalvi Is this a treatment ola providing to his customer, i have not received any proper solution on my issue neither outstanding amount removed from my ola app. What response you have giving to me on said ticket. No is this issue won't be reflect in your account after 48hrs now its more than 1 month but no one is looking at this. I have mailed several time to ola support team, escalation team, grievance officer but no one is provided proper solution. Such a pathetic support ...

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Comments

Ankita Dalvi

Jan 19, 2022

No update on complaint from ANI technologies

Ankita Dalvi

Feb 4, 2022

Is this a treatment ola providing to his customer, i have not received any proper solution on my issue neither outstanding amount removed from my ola app. What response you have giving to me on said ticket. No is this issue won't be reflect in your account after 48hrs now its more than 1 month but no one is looking at this. I have mailed several time to ola support team, escalation team, grievance officer but no one is provided proper solution. Such a pathetic support ...