[Resolved] Ola Money — fraud activity from my sbi debit card

manjyabag

from Bengaluru, Karnataka

Sep 21, 2017

Address: Haveri, Karnataka, 581115

Dear sir
Iam talking from karnataka haveri dist having sbi account at nearer branch one unknown person from mumbai taken my debit card information telling i am sbi authentic person and drawn 9000 rupees from my account i was not knowing imporetance of my card details he put pressure to tell otp sent to my reg phone if not i will block your account and make it zero balance and i told otp no by fear as soon he has drawn 9000 rupees from my account on 19 sep 2017
Around 11 am throuh debitcard starting 559601 ending 3518 afterwords i notice in my accont detail amount was withdrawn as sbipg[protected] zipcash mumbai kindly help to recovr this amount and block frauder account this and detail and inform police to trace criminal who using your company reputancyt
Thanking you

Was this information helpful?

No (0)

Yes (0)

Oct 27, 2017

Complaint marked as Resolved

Ola Money customer support has been notified about the posted complaint.

Verified Support

Sep 26, 2017

Ola Money Customer Care's response Hello

Greetings for the day!

We understand your concern regarding an unauthorized transaction processed towards Ola Money.

We would request you to kindly provide the first six and last four digits of the card for us to block the wallet.

In the meanwhile, please visit the nearest Cyber Crime Cell or the concerned bank to lodge a formal complaint against amount being withdrawn from your account. Kindly ask the authorities to write to [protected]@olacabs.com with the supporting documents for investigation.

Please feel free to revert with queries and we would be happy to assist you.

Regards,

Team Ola Money