[Resolved]  Ola Money — fraud from ola zipcash user

Today in the morning one unknown person ([protected]) called to my father cell no.[protected] and asked for his sbi debit card transaction otp with stating that my father debit card will be blocked if he doesn't provide otp number whcih he has received through sms.
My father (Mr jitender singh) is a 56 years an old man and non-educative and he given the 2 otp's to the called person.
After giving the two otp's to the unknown person,, my father received two messages in his mobile wherein its being mentioned that rs.10000 + rs.10000 has ben debited from his saving account two time and in the particular its been mentioned that this amount rs.10000+ rs.10000
Is credited to ola money - zipcash txn#[protected] rs.10000 &
Ola money - zipcash txn#[protected] rs.10000 = i. E total rs.20000/- is debited form my father sbi saving account no-[protected] ifsc code: sbin0050203
Was this information helpful?
No (0)
Yes (0)
Oct 18, 2017
Complaint marked as Resolved 
Ola Money customer support has been notified about the posted complaint.
Verified Support
Sep 17, 2017
Ola Money Customer Care's response
We understand your concern regarding an unauthorized transaction processed towards Ola Money.

We would request you to please provide the first six and last four digits of the card for us to block the wallet.

In the meanwhile, please visit the nearest Cyber Crime Cell or the concerned bank to lodge a formal complaint against amount being withdrawn from your account. Please ask the concerned authorities to write to [protected]@olacabs.com with the supporting documents for investigation.

Please feel free to revert with queries and we would be happy to assist you.

Regards,

Team Ola Money
 
1 Comment

Comments

Fraud men ruhul sarma Mobile no [protected] has taken RS.9999 and Rs4999 from my SBI ATM Card last digit 8718 and
A/C no [protected] on Date 8/9/17 time 4:00 p.m .
Please do needful for mony back.
Encl.. Police complain
Mo.[protected] Mail ID: [protected]@gmail.com

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Ola Money
    customer care contacts
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    62%
    Complaints
    1389
    Pending
    259
    Resolved
    791
    Ola Money Phone
    +91 80 6735 0900 (Corporate Office)
    +91 22 3094 7900
    Ola Money Address
    Regent Insignia, #414, 3rd Floor, 4th Block, 17th Main, 100 Feet Road, Koramangala, India - 560034
    View all Ola Money contact information