[Resolved]  Ola Money — fraud money transaction reporting

Hi,

My aunt became a victim of debit card fraud. A fraud person
Pretended to be a bank person made following two fraudulent
Transactions with my aunt's debit card details.

1. Rs 10, 000.00 from sbi saving bank account today (22/10/2017), towards a fraud purchase on the debit card sbipg[protected] ola money - zipcash and the sbi card used is *9930.
2. Rs 9999 from sbi saving bank account today (22/17/2017), towards
A fraud purchase on sbipg[protected] ola money - zipcash, and the sbi card used is *9930.

Total money lost due to fraudulent = rs 19, 999.

I request you to please cancel these transactions and refund the money
Back to my aunt's sbi bank account.

I would greatly appreciate your help in this matter.

Please let me know if you need any more information.

Thank you.
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Oct 27, 2017
Complaint marked as Resolved 
Ola Money customer support has been notified about the posted complaint.
Sep 22, 2017
Updated by neha kirti
Correction- both transactions happened today (22/09/2017)
Verified Support
Sep 26, 2017
Ola Money Customer Care's response
Hello
Greetings for the day!

We understand your concern regarding an unauthorized transaction processed towards Ola Money.

We would request you to kindly provide the first six and last four digits of the card for us to block the wallet.

In the meanwhile, please visit the nearest Cyber Crime Cell or the concerned bank to lodge a formal complaint against amount being withdrawn from your account. Kindly ask the authorities to write to [protected]@olacabs.com with the supporting documents for investigation.

Please feel free to revert with queries and we would be happy to assist you.

Regards,

Team Ola Money
 
2 Comments

Comments

My transaction was successful and money has been deducted but I have not received the recharge amount. Aircel net pack recharge of 14 rupees. Transaction id CZHVDO198WUR

Thanks for the response ola team!
Here is the debit card number - 559601******9930

We will lodge complaint to the above mentioned email address

Please keep us posted with the further updates.

Thank you

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