[Resolved] Ola Money — fraud transactions made from my debit card

Meenie Negi

from Delhi, Delhi

Sep 22, 2017

Address: 110077

Website: www.olamoney.com

Hello sir/mam
I have been fooled by a fraudster who called me through +91 [protected] on 20 sep 2017 at 5:32 pm. Introducing himself as an sbi employee, he told me few details regarding my bank account and said i would have to visit my sbi branch, the account verification is needed, the account should be renewed for the gst charges, and so on. He then asked me about the card details and then the otp passwords. And this way he made a transaction of worth inr 500+500+200+200 through ola money.
I went to the bank and the accountant said i would have to block the card no.

After reading other's complaints i got to know that there are many fraudsters like him who are cheating on others.

The number of the fraudster ([protected]) is still active. Its my humble request to you, kindly block his account on ola money app and refund people's money.

Thanks

+8 photos

Was this information helpful?

No (0)

Yes (0)

Nov 7, 2017

Complaint marked as Resolved

Ola Money customer support has been notified about the posted complaint.

Verified Support

Sep 26, 2017

Ola Money Customer Care's response Hello
Greetings for the day!

We understand your concern regarding an unauthorized transaction processed towards Ola Money.

We would request you to kindly provide the first six and last four digits of the card for us to block the wallet.

In the meanwhile, please visit the nearest Cyber Crime Cell or the concerned bank to lodge a formal complaint against amount being withdrawn from your account. Kindly ask the authorities to write to [protected]@olacabs.com with the supporting documents for investigation.

Please feel free to revert with queries and we would be happy to assist you.

Regards,

Team Ola Money