[Resolved] Ola Money — fraud transfer of money from sbi card to ola money

anuja mishra

from Mangalore, Karnataka

Aug 23, 2017

Address: Khordha, Odisha, 751030

My mother had been a victim of sbi atm fraud. She got a call on 18th aug 2017 from a number [protected] saying they are from sbi bank and took all details and immediately she received a transaction message saying rs 9999 has been transferred to. Ola money.

The debit card ends with 0304 and the transaction was done on 18th aug 2017 at 16:30. The transaction is ola money txn no[protected].

Kindly block the amount and help us transferring the amount back to my mother's account.

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Sep 23, 2017

Complaint marked as Resolved

Ola Money customer support has been notified about the posted complaint.

Verified Support

Aug 23, 2017

Ola Money Customer Care's response Hello,

Greetings for the day!

We understand your concern regarding an unauthorized transaction processed towards Ola Money.

We would request you to kindly provide the first six and last four digits of the card for us to block the wallet.

In the meanwhile, please visit the nearest Cyber Crime Cell or the concerned bank to lodge a formal complaint against amount being withdrawn from your account. Kindly ask the authorities to write to [protected]@olacabs.com with the supporting documents for investigation.

Please feel free to revert with queries and we would be happy to assist you.

Regards,

Team Ola Money

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Comments

[email protected]

Aug 25, 2017

Hello,

on 17th Aug2017, while transferring some amount of money is deducted from my bank account but same is not reflecting into OLA money account.

from the bank statement money has been deducted !!

Please look into this on priority.