[Resolved] Ola Money — fraudulent debit card transaction of rs. 9999 in ola money

Mohammed Tayyib

from Jhunjhunun, Rajasthan

Aug 18, 2017

Address: Jaipur, Rajasthan, 302002

Website: olamoney

: 1. Rs. 9999/- ola money – trxn#[protected]
2. Rs. 9999/- ola money – trxn#[protected]
That yesterday i. E. On 17-aug-2017 at about 5:30 pm, the abovementioned customer received a call from the number [protected] from a person masquerading as your bank official from sbi mumbai office.

That person asked debit card details and threatened if not provided the card would be blocked and the money in the account would be forfeited by sbi.
. After that it was found that the account was debited with four transactions as mentioned in reference through platform of ola money – two transactions of rs. 9999/- each and one each of rs. 4999/- of payu and rs. 2000/- of oxigen services.

How can any wallet company open fraudulent accounts and with no or little kyc they can go off easily.
Why don't they put a minimum cooling off period before taking the money in fraud account.
Why dont they give customer a chance to revert the transaction.

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Sep 18, 2017

Complaint marked as Resolved

Ola Money customer support has been notified about the posted complaint.

Verified Support

Aug 18, 2017

Ola Money Customer Care's response Ola Customer

Greetings for the day!

We understand your concern regarding an unauthorized transaction processed towards Ola Money.

We would request you to kindly provide the first six and last four digits of the card for us to block the wallet.

In the meanwhile, please visit the nearest Cyber Crime Cell or the concerned bank to lodge a formal complaint against amount being withdrawn from your account. Kindly ask the authorities to write to [protected]@olacabs.com with the supporting documents for investigation.

Please feel free to revert with queries and we would be happy to assist you.

Regards,

Team Ola Money