[Resolved] Ola Money — fraudulent deduction

praveenhm77

from Bengaluru, Karnataka

Aug 16, 2017

Address: 583101

Ola money - zipcash transaction, is fradulently deducted 4000 rupees from my sbi card with out my confirmation by any means. On pos payst[protected].
Kindly take action on them & make them credit the amount bank to respective accounts.
This is morethan half month sallary. & this is not fare.
Banks also should take about this without otp / password how can they deduct my amount.

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Sep 22, 2017

Complaint marked as Resolved

Ola Money customer support has been notified about the posted complaint.

Verified Support

Aug 17, 2017

Ola Money Customer Care's response Hello Customer

Greetings for the day!

We understand your concern regarding an unauthorized transaction processed towards Ola Money.

We would request you to kindly provide the first six and last four digits of the card for us to block the wallet.

In the meanwhile, please visit the nearest Cyber Crime Cell or the concerned bank to lodge a formal complaint against amount being withdrawn from your account. Kindly ask the authorities to write to [protected]@olacabs.com with the supporting documents for investigation.

Please feel free to revert with queries and we would be happy to assist you.

Regards,

Team Ola Money

Aug 28, 2017

Updated by praveenhm77 Dear Sir,

Attached the screenshot above. kindly find the details in the complaint.

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Comments

12345jack

from Tufanganj, West Bengal

Aug 16, 2017

There is a fraud activity through this payment gateway ola money/mumbai vide trax id is--sbipg[protected] amt is - 10, 000/- i.N.R.
I may request you kindly make a charge-back against -trax id is--sbipg[protected],