[Resolved]  Ola Money — fraudulent transaction - 24/09/2017

Address: Saharsa, Bihar, 852201

Sir, i would like to registered complain regarding fraudent transaction happen with me on 24/09/2017. I received a phone call by this no [protected] on 24/09/2017. He told me that he is bank staff and the verification of atm of your college staff is going for increasing the validity of atm card. Just now your atm card is stopped working for few minutes. That’s why we are giving one otp no and tell me to give otp no. Since he has taken the name of all my college staff whose account was there in sbi agwanpur branch, saharsa, i gave the otp number, but within second i realize and try to stop transaction. Immediately call customer care sbi to block my atm but transaction was done.

So, please enquire the matter and get my money back. Transaction detail are given below.

1. Then first transaction done payust[protected], ola money-zipcash 1 0000.00 through sbi debit card459xx2433 transaction number[protected]

2. Then second transaction done payust[protected], ola money-zipcash 9999.00 through sbi debit card459xx2433, transaction number[protected]
Was this information helpful?
No (0)
Yes (0)
Nov 2, 2017
Complaint marked as Resolved 
Ola Money customer support has been notified about the posted complaint.
Sep 29, 2017
Updated by Niru Kumari
.Then first transaction done PAYUST[protected], Ola Money-Zipcash 1 0000.00 through SBI debit card459XX2433 transaction number[protected]

2. Then second transaction done PAYUST[protected], Ola Money-Zipcash 9999.00 through SBI debit card459XX2433, transaction number[protected]

If This transaction blocked then intimate me by email
Verified Support
Oct 01, 2017
Ola Money Customer Care's response
Hello
Greetings for the day!

Kindly accept our sincere apologies for the inconvenience caused. ​

We tried calling you on your registered mobile number multiple times to seek information on your Ola Money transactions but couldn't connect with you because your number was switched off.

We would request you to please let us know the convenient time​ and the alternate number​ to call you so that we can resolve the issue. ​

​Awaiting your response to assist you on the same.

Regards,

Team Ola Money.
 
Add a Comment

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Ola Money
    customer care contacts
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    62%
    Complaints
    1389
    Pending
    259
    Resolved
    791
    Ola Money Phone
    +91 80 6735 0900 (Corporate Office)
    +91 22 3094 7900
    Ola Money Address
    Regent Insignia, #414, 3rd Floor, 4th Block, 17th Main, 100 Feet Road, Koramangala, India - 560034
    View all Ola Money contact information