[Resolved] Ola Money — fraudulent transaction from my sbi account to ola money

Sanjeev Kumar_29

from Varanasi, Uttar Pradesh

Aug 19, 2017

Address: Katihar, Bihar, 854105

My father became a victim to fraudulent transaction of of rs. 9999/- twice on 08/11/2017 from his account using debit card ending with *2904. The person asked to provide the otp otherwise amount in account will be forfeited. The transaction details are as below.
1. On 11/08/2017 sbipg[protected]ola money - zipcash
2. On 11/08/2017 sbipg[protected]ola money - zipcash

Please block the ola money account used to make a fraud and refund the amount to my fathers account from where amount was debited.

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Sep 30, 2017

Complaint marked as Resolved

Ola Money customer support has been notified about the posted complaint.

Verified Support

Aug 21, 2017

Ola Money Customer Care's response We understand your concern regarding an unauthorized transaction processed towards Ola Money.

We would request you to kindly provide the first six and last four digits of the card for us to block the wallet.

In the meanwhile, please visit the nearest Cyber Crime Cell or the concerned bank to lodge a formal complaint against amount being withdrawn from your account. Kindly ask the authorities to write to [protected]@olacabs.com with the supporting documents for investigation.

Please feel free to revert with queries and we would be happy to assist you.

Regards,

Team Ola Money