[Resolved] Ola Money — fraudulent transaction on 24/09/2017

Niru Kumari

from Raha, Assam

Sep 29, 2017

Address: Saharsa, Bihar, 852201

Sir, i would like to registered complain regarding fraudent transaction happen with me on 24/09/2017. I received a phone call from [protected] on 24/09/2017. He told me that he is bank staff and the verification of atm of your college staff is going for increasing the validity of atm card. Just now your atm card is stopped working for few minutes. That’s why we are giving one otp no and tell me to give otp no. Since he has taken the name of all my college staff whose account was there in sbi agwanpur branch, saharsa, i gave the otp number, but within second i realize and try to stop transaction. Immediately call customer care sbi to block my atm but transaction was done.

So, please enquire the matter and get my money back. Transaction detail are given below.

1. Then first transaction done payust[protected], ola money-zipcash 1 0000.00 through sbi debit card459xx2433 transaction number[protected]

2. Then second transaction done payust[protected], ola money-zipcash 9999.00 through sbi debit card459xx2433, transaction number[protected]

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Nov 2, 2017

Complaint marked as Resolved

Ola Money customer support has been notified about the posted complaint.

Verified Support

Oct 01, 2017

Ola Money Customer Care's response Hello,

Greetings for the day!

Kindly accept our sincere apologies for the inconvenience caused.

We tried calling you on your registered mobile number multiple times to seek information on your Ola Money transactions but couldn't connect with you because your number was switched off.

We would request you to please let us know the convenient time and the alternate number to call you so that we can resolve the issue.

Awaiting your response to assist you on the same.

Regards,

Team Ola Money.