[Resolved] Ola Money — fraudulent usage of debit card

Shyamala Giridaran

from Jayamkondacholapuram, Tamil Nadu

Sep 12, 2017

Address: Madurai, Tamil Nadu

Hi,
There has been a fraudulent usage of my sbi debit card on 11.09.2017. I received messages that money has been deduced from my account with respect to olamoney wallet. I received the following text messages and the otp s for the transactions. The total mobey debites from my account is 14998 rupees. My debit card number is 5049xxxxxxxxxxx7783.

Text message 1: thank you for using your sbi debit card 504xx7783 for a purchase worth rs.9999.0 on pos payust[protected] at ola money - zipcash txn#[protected].

Text message 2: thank you for using your sbi debit card 504xx7783 for a purchase worth rs.4999.0 on pos payust[protected] at ola money - zipcash txn#[protected].

Please do the needful to terminate the transaction and credit back the money.
Thank you,
Regards,
V. Rajendran.

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Oct 18, 2017

Complaint marked as Resolved

Ola Money customer support has been notified about the posted complaint.

Verified Support

Sep 17, 2017

Ola Money Customer Care's response We understand your concern regarding an unauthorized transaction processed towards Ola Money.

We would request you to please provide the first six and last four digits of the card for us to block the wallet.

In the meanwhile, please visit the nearest Cyber Crime Cell or the concerned bank to lodge a formal complaint against amount being withdrawn from your account. Please ask the concerned authorities to write to [protected]@olacabs.com with the supporting documents for investigation.

Please feel free to revert with queries and we would be happy to assist you.

Regards,

Team Ola Money