[Resolved]  Ola Money — fraudulent use of debit card, money refund

Date of incident 19 sept, 2017

Respected sir/madam, i want to inform you that my debit card was fraudulently used.

The person called me using his mobile no.[protected], asked all details about the debit card by giving false reason of my card renewal.
On 19th sep i got fraud call saying calling on behalf of sbi bank asking for bank details and otp. Due to points put by fraud person i got confused and gave away bank details which let to transaction of rs 1500.

Details of transaction :

Thank you for using your sbi debit card 521xx0208 for a purchase worth rs1500.0 on pos payust[protected] at ola money - zipcash txn#[protected]

Date 19/09/2017
1:16pm

Kindly check this on high priority and please cease the account where money was transferred to and cancel the transaction. My humble request to refund my money back to my below account details, it would be a great help for me.

My card no. Is [protected]
Name brijesh kumar
Ac no.[protected]
Ifsc code sbin0050326
Bank - state bank of india,
Branch ndri, karnal
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Oct 21, 2017
Complaint marked as Resolved 
Ola Money customer support has been notified about the posted complaint.
Sep 14, 2017
Manna Tenali's response
Get my money back from OLA services
Verified Support
Sep 20, 2017
Ola Money Customer Care's response
Hello,

Please note that we have blocked the fraud ola user's wallet.

Further, we request you to contact the cyber crime department or the concerned bank immediately and lodge a complaint. Please request them to forward the below details from their official e-mail ID to [protected]@olamoney.com / [protected]@olacabs.com / [protected]@olacabs.com.

Name on the account holder:
Transaction date and time:
Amount:
Card number (first 6 digits and last 4 digits of the Card):
Bank Name:

Once we are in receipt of the complaint from the authorities, all the required details would be shared for the investigation purposes.

Regards,
Team Ola Money
Sep 20, 2017
Updated by Brijeshproteinsg
Dear Sir/ Mam
Please remove my posted complaint from your webpage.
thanking you.
 
1 Comment

Comments

On 11.9.17 10:21:16 pm. I debited Money RS 600. To xxxx8074 in SBI we went to ATM to withdraw my amount. my amount was not their in ATM. I want my money back. Otherwise I will take it serious. legal action I will file a case in court on OLA Money.upon OLA

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