Ola Money — Gave fake promise

Address: 560034

Website: www.olamoney.com

I am also an victim of chennai floods . i had 3000 in my ola money wallet. due to my bad situation i asked refund the amount to my bank account. they promised on 8th december that they intiated the refund request and i will receive the money in 5-7 working days. till now i didnt received. why a company giving these kind of fake promises. i am trying to contact them through email but they are not replying. they also didnt have customer service contact number. people should hate these type of wallets