Ola Money — Incorrect overdue amount impacting cibil

Its been more than a month and I am not able to get a resolution. My cibil report shows that I have 417 bucks left to pay. Whereas my last transaction was settling thre bill amount that was of 287 bucks. As per my report, I have 4 months of late payment. I have the ola money complaint ticket number 4970669.

Feeling helpless as my credit score has already reached 600s from 800s