Ola Money — Money paid directly to driver for ride and being demanded again by Ola Postpaid

Date of Ride : 28-Dec-23
Time of Ride : 8:25 am
CRN #: [protected]
Driver name: Salim Jamshedali Shaikh
Contact #: [protected]

The Ride amount was shown to be 688/- as per the driver. He requested me to pay the amount directly to him after the ride, and the entire amount was paid to him by paytm. The screenshot is attached.

After the ride I have been getting repeated messages and calls from Ola Postpaid to pay an amount of 500/- . Despite my telling them that I have not requested for this PostPaid service from Ola and also having already written to [protected]@olamoney.com, the calls and messages have continued.

This is undue harassment of customer for no reason and must stop immdtly.
thank you,
s nair