[Resolved] Ola Money — Money stuck in wallet

Aresha

from Mumbai, Maharashtra

Jul 8, 2022

Address: Bangalore

Hi wanted to use the ola postpaid app to pay my daughters school fees Rs. 12465. Since the limit of postpaid is 5000, I needed to add Rs. 7465/-. The transaction showed failed due to technical issue. After trying again it said declined because I have exceeded the number of tries. This has been going on for 3 days. I can't even transfer the money back to my account. I also read that they will charge me to transfer my money which I added to me a fee payment and now they won't let me take it back!. This is bullying.

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Aug 14, 2022

Complaint marked as Resolved

Ola Money customer support has been notified about the posted complaint.

Jul 08, 2022

Updated by Aresha There is no support for this issue and no number to call. I feel like I have been robbed!

Verified Support

Jul 13, 2022

Ola Money Customer Care's response Hello Aresha, we apologize for the inconvenience caused. We request you to write to us at [protected]@olamoney.com from your registered mail ID so that we can address the issue and assist you further accordingly.