[Resolved]  Ola Money — OLA charged me twice and want refund

I had booked ola cab in Mumbai to travel from Mulund to Panvel. The following details were sent to me.
Say ola to your driver Kaleem for crn [protected]. white wagonR to pick you up @ 20:21, 04 Jan 2022.
Upon boarding the driver asked me to pay by cash as his OLA app was not working properly. Driver was new to OLA and even not aware how to operate OLA app. So I agreed to pay cash.
The bill for the ride was 487. When i paid him rs.500, he said he did not have any change and left. When i went to ola app to rate the ride, it froze as usual so gave up. At night when i opened ola app, i found that rs. 487 were deducted from my ola money account. As per ola help page, they sent an otp to customer's phone to confirm payment but that never happened. ola can check this at their side also. Ola can check with driver also.
When i raised this to ola support in all, its not replying and Its very unprofessional. no one is taking this up and im not getting any support from ola.