[Resolved]  Ola Money — Ola Money account closure not possible without spending the entire balance

I raised a support request a few days back to close my Ola Money account. Their support team instead of helping me close the account and returning my money are forcing me to spend the balance amount before closure.

But according to their website, they are supposed to transfer the amount back to my bank account and not force me to spend it.

https://olamoney.zendesk.com/hc/en-us/articles/[protected]What-happens-to-my-wal...⇄

What happens to my wallet balance when I close my OlaMoney wallet?
Any outstanding balance in your OlaMoney wallet will be transferred back to your source account or to any other permissible account as per RBI guidelines.

Here is the email I received from the support team

Hello Meyyappan,

Thank you for writing back to us and updating the email.

We understand your concern regarding the closure of OlaMoney Wallet services.

We would like you to brief the concern of the OlaMoney Wallet closure and at the same time, we would request you to confirm if there is any refund expected from the OlaCabs or any of the merchants partnered with OlaMoney.

We see that you have an available balance of INR 599 in your OlaMoney Wallet. Request you to utilize the same and revert. So that we can assist you in the OlaMoney Wallet Closure process.

We value your business and kindly write to us at [protected]@olamoney.com for any further assistance.

Regards,
Team OlaMoney

How is this fair? Please do the right thing and help me close the account and return my money. I hope someone from the Ola Money team will help me.

Sincerely,
Meyyappan.