[Resolved]  Ola Money — ola money fraud transaction from sbi account (complaint # 531231)

Address: Thane, Maharashtra, 421201

This is to inform you that there has been online fraud transaction from my father's sbi debit card (Ending with 8974) against his sbi savings account no on 09/09/2017 to olamoney zipcash. Total transaction amount of rs 49796 /- has been debited from my father's account in ola money zipcash.

The person who had called said that he was from sbi bank and that the debit card has been blocked and to unblock the debit card the debit cards information is required. My father is a senior citizen and is not very much aware of the facts and process related to online transaction.

The fraudster who called us transferred 49, 796 from my dad's sbi account in 5 transactions into his/her 4 ola accounts. We have registered the complaint in ola money over call to block the accounts where the transaction was made from my dad's debit card.

The transactions are :-
1) 9999rs
2) 9999rs
3) 9999rs
4) 9999rs
5) 9800rs

Please kindly revert back the money from these accounts back to my dad's account.

Regards,
Rajesh lakumarapu (+91-[protected])
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Oct 22, 2017
Complaint marked as Resolved 
Ola Money customer support has been notified about the posted complaint.
Verified Support
Sep 17, 2017
Ola Money Customer Care's response
We understand your concern regarding an unauthorized transaction processed towards Ola Money.

We would request you to please provide the first six and last four digits of the card for us to block the wallet.

In the meanwhile, please visit the nearest Cyber Crime Cell or the concerned bank to lodge a formal complaint against amount being withdrawn from your account. Please ask the concerned authorities to write to [protected]@olacabs.com with the supporting documents for investigation.

Please feel free to revert with queries and we would be happy to assist you.

Regards,

Team Ola Money
 
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