Ola Money — Ola Money Postpaid

Hello my ola postpaid due is pending since last 30 days, I know i am in default, but its due to medical condition, someone in my family is in his last stage. i just need 1 week more time to repay, but your atleast 20-30 executives are threating me that they will call my reference number and the will harass them. and they say that i am not replying even when i am replying to everyone, i also sent them medical reports. please give me 1 week more please. my registered email id is [protected]@gmail.com.my name is sumit bhalerao