[Resolved]  Ola Money — ola postpaid concern

I have been receiving sms from ola postpaid about pending postpaid payment of rs 13/- due from my side. But, i don't have any pending due with ola postpaid. Paying rs 13/- is not a big deal for me but my concern is about charging due from customer from nowhere. I want to know reason of this charge. I have been receiving this sms repeatedly. This is quite disturbing for a customer to receive such message with no real reason. Also, there is no way to speak to customer care; no such option is there in mobile or desktop app; even customer service number is always busy. It's real pain to deal with ola now-a-days.
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Feb 24, 2020
Complaint marked as Resolved 
Ola Money customer support has been notified about the posted complaint.
Verified Support
Jan 24, 2020
Ola Money Customer Care's response
Hi Gaurab, kindly share your registered email id or phone number registered with Ola so that we can check on this issue further. Also, you can write to [protected]@zipcash.in regarding the issue for immediate assistance on the issue.
 
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When paying OLA postpaid bill, payment failed but money deducted from bank account. my number is [protected]. Tran section Id is[protected]. 1189 rupees are deducted.

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