[Resolved]  Ola Money — Paid cash to Driver. But Ola money also deducted.

I made a trip by Ola cabs on 13 May 2022 at 8.45 pm (see snapshot attachment for trip details). The driver stopped at Shanthi petrol bunk in GST Road near Meenambakkam and filled diesel. He asked me how much was mentioned as the trip charge. I said Rs 210/=. Then he asked me to give RS.210 so that he could fill diesel. Since I did not have exact change, I gave him a Re.500/= note. After paying the dealer, driver gave me a balance of Rs.290/=. I thought tha I have settelled the Ola bills.
But after few days later I saw that I am getting repeated SMS messages from Olamoney to pay the due amount of Rs 21O by 29th May or I will have to pay late fee. I wrote to Ola thru email several days back, but no response nor action though more 48 hours have passed. I am reapeatedly getting payment and late fee message.i never knew nor selected Olamoney as option then why the hell Ola chose that option for deduction? Why did the driver not update about receiving cash?Why is Ola not reponding even after repeated email complaints?
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Jul 20, 2022
Complaint marked as Resolved 
Ola Money customer support has been notified about the posted complaint.
Verified Support
Jun 17, 2022
Ola Money Customer Care's response
Hi Sundara, we apologize for the inconvenience caused. Kindly note that we have replied to the concern to your registered email ID with Ticket ‭#4470231.
 
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