[Resolved]  Ola Money — payment deducted but failed

I paid for flight booking on happyeasygo site using ola money wallet for rough amount of 13, 900. The payment failed and never reached happyeasygo.

Payment was done through ola money gateway. Even received login otp and logged in before directing to bank page for final transaction otp.

Amount got deducted but never reached happyeasygo. Please note: i again tried the transaction and again it failed.

Basically twice amount got deducted but payment failed.

Please kindly look into this issue and refund back the money to original payment sources.

Date of payment: 13th october 2019
Ola money a/c detail:
Name: aditya ranjan
Number: [protected]

Kindly return the money at the earliest so that i can book my flight again. Twice amount is too huge.
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Mar 1, 2020
Complaint marked as Resolved 
Ola Money customer support has been notified about the posted complaint.
Oct 14, 2019
Updated by raditya200
Complaint hasn't been resolved.
Verified Support
Jan 24, 2020
Ola Money Customer Care's response
Hi Aditya, kindly note that we have addressed and resolved your concern on the Ticket #2083119. Kindly reach out to us at [protected]@zipcash.in 24/7 with any query, we will be happy to assist you.
 
1 Comment

Comments

Dear Ola Money,
In reference to subject, on 3rd Oct 2019 via netbanking transaction amount inr 1520/- was paid. Still we are receiving messages on clear dues and last payment date remainders.

We called ola customer care but no response received from their end.

Request you to act on this query at the earliest

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