[Resolved]  Ola Money — really sad

Address: Udham Singh Nagar, Uttarakhand, 263153
Website: About Fraud Transaction

I am writing email on behalf of my father mr banwari lal sharma residing in rudrapur. Today afternoon around 3 pm he received a phone call from unknown mobile no - [protected] saying that he is calling from sbi head office and my father's atm is going to expire soon, so it needs to be changed. He convinced my father to tell his aadhar no, atm pin and 4 times otp's and withdrawn rs.49999/- in 4 transactions. After that my father rushed to sbi branch and blocked his debit card.

My father had his account in state bank of india branch - pantnagar university, dist us nagar, uttrakhand.

Name - banwari lal sharma
Bank-sbi, pantnagar university
Ac no - [protected]
Mob - [protected]
Address - house no e39, green park, kashipur road, rudrapur, us nagar.

My kind request to you is kindly take urgent action and help us. I am attaching
Sbi account statement -10000, and rs.9999/- on 11th sep, total= rs.19999

11-sep[protected]sep-2017) by debit card
Sbipg[protected]ola money - zipcash mumbai 9, 999.00
11-sep[protected]sep-2017) by debit card
Sbipg[protected]ola money - zipcash mumbai 10, 000
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Oct 24, 2017
Complaint marked as Resolved 
Ola Money customer support has been notified about the posted complaint.
Verified Support
Sep 17, 2017
Ola Money Customer Care's response
We understand your concern regarding an unauthorized transaction processed towards Ola Money.

We would request you to please provide the first six and last four digits of the card for us to block the wallet.

In the meanwhile, please visit the nearest Cyber Crime Cell or the concerned bank to lodge a formal complaint against amount being withdrawn from your account. Please ask the concerned authorities to write to [protected]@olacabs.com with the supporting documents for investigation.

Please feel free to revert with queries and we would be happy to assist you.

Regards,

Team Ola Money
 
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