[Resolved] Ola Money — regarding fraud transaction of debit card

chandra s kumar

from Kanpur, Uttar Pradesh

Aug 4, 2017

Website: olamoney

Sir,
On 3 august 2017, at 3:08 pm i got call from [protected] his
Email id was [protected]@gmail.com. He called me as a sbi rep he told me to link my adhar card to my atm. He convinced me smartly i gave all details. Then he asked me for my otp. After sometime i got 2 messages first for purchased worth rs. 500 on pos payust[protected] at ola zipcash txn#[protected] and 2nd purchase worth rs.10000
On pos payust[protected] at ola money zipcash txn#[protected]. My card no. 559*5999
Sir i request you to kindly stop the above payment to him immediately whosoever he is & share with us his registered number & address details and pls try to get our money back from him. It was my fathers saving. He was saving from last so many years & we belong lower middle class family. We don't have enough money to survive. Kindly help us soon.

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Sep 4, 2017

Complaint marked as Resolved

Ola Money customer support has been notified about the posted complaint.

Verified Support

Aug 04, 2017

Ola Money Customer Care's response We understand your concern regarding an unauthorized transaction processed towards Ola Money.

We would request you to please provide the first six and last four digits of the card for us to block the wallet.

In the meanwhile, please visit the nearest Cyber Crime Cell or the concerned bank to lodge a formal complaint against amount being withdrawn from your account. Please ask the concerned authorities to write to [protected]@olacabs.com with the supporting documents for investigation.

Please feel free to revert with queries and we would be happy to assist you.

Regards,

Team Ola Money