Ola Money — Request reverse the amount debited from my ola postpaid a/c

Ola Money — Request reverse the amount debited from my ola postpaid a/c

V VMReddy from Hyderabad, Telangana Sep 28, 2021 Apr 16, 2022 This thread was updated on Apr 16, 2022

It's a genuine request, on 19Sep2021 i was in hurry to catch the train, Ola money message has came late and i have paid the cash to auto driver. Even the driver also not informed me that he had received the amount. When i entered the platform, i received the Ola money debit message. I rushed to the auto stand but the auto left the station premises. This is what happened on that day. Request reverse the amount to my ola money postpaid account immediately. I have already registered complaints with ola on 21Sep, 25Sep, 26Sep and 27Sep2021 respectively. But they are not responding properly. Regards V MALLIKARJUN REDDY +1 photos Was this information helpful? No (0) Yes (6)
Ola Money customer support has been notified about the posted complaint. Verified Support Oct 01, 2021 Ola Money Customer Care's response Hi, we apologize for the inconvenience caused., kindly write to us at [protected]@olamoney.com your email id or phone number registered with OlaMoney so that we can assist you further. Oct 01, 2021 Updated by VMReddy I have already contacted / lodged complaints through Support option in Ola app. The have given three ticket no.s but no use / no resolution till date. If they are not able to resolve the issue, then what is the use of digitalisation. They are just passing the time. I am lodging the complaints through registered email id and mobile no. Request resolve the issue immediately. However i am giving my email id [protected]@gmail.com and Mob. No. +91 [protected]. Oct 01, 2021 Updated by VMReddy Dear Sir/madam, I had journey by ola auto on 19 Sep 21 with Tran Id- G0VY-3WET-XAH9 for a sum of Rs. 183/- . As I was in hurry to catch the train, Ola money message has came late and i have paid the cash to auto driver. Even the driver also not informed me that he had received the amount. When i entered the platform, I received the Ola money debit message. I rushed to the auto stand but the auto left the station premises. This is what happened on that day. Request reverse the amount to my ola money postpaid account immediately. I have already registered complaints with ola on 21Sep, 25Sep, 26Sep and 27Sep2021 respectively. But they are not responding properly. Regards V MALLIKARJUN REDDY [protected] Oct 01, 2021 Updated by VMReddy Even I am unable to send mail to their email [protected]@olamoney.com
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VMReddy

from Hyderabad, Telangana

Oct 1, 2021

I have already contacted / lodged complaints through Support option in Ola app. The have given three ticket no.s but no use / no resolution till date. If they are not able to resolve the issue, then what is the use of digitalisation. They are just passing the time. I am lodging the complaints through registered email id and mobile no. Request resolve the issue immediately. However i am giving my email id [protected]@gmail.com and Mob. No. +91 [protected].

Kathiravan Subramanian

Apr 16, 2022

I have raised grievance in cyber crime portal against ola.
Without our knowledge, they created post paid account. Without our consent they withdrew money from that account. We didn't select postpaid as payment however they took money from that account. This is cheating. Ola is a fradulent company. Please submit issue in cyber crime.

I raised similar issue with ola customer care. Told them specifically that I paid driver with cash. But the customer care person put me on hold stating that he is verifying with driver and then told me simply that driver denied taking payment. I disputed it. They opened a ticket but later I received email from them asking me to provide proof of credit/ debit/ upi payment made to driver. They said the issue is resolved. That's when I logged a complaint in cyber crime portal.
https://cybercrime.gov.in/
And then i informed them about my complaint in cyber crime. Now they have asked me to provide CRN number. I have shared it and waiting for an update. You can also do the same.