[Resolved]  Ola Money — sbi account fraud - deducted 9999 inr from account

Hi,
On 16th sept 2017, one person called my grandfather claiming to be sbi personnel. He told my grandfather that his account was blocked, hence he needed his account information. He asked for my grand father's debit card number and aadhaar card number.
After that, he asked him to tell the otp which was sent to my grandpas phone.
He got all the information. And then, 9999 inr were deducted from my grandpas account.

We got this message at last :

Thank you for using your sbi debit card 622xx0495 for a purchase worth rs9999.0 on pos payust[protected] at ola money - zipcash txn#[protected].

Kindly search for this wallet, and arrest this person. And reverse the money in my grandpas account.
We called in that number later, and he said 'he is a thief!'.
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Oct 21, 2017
Complaint marked as Resolved 
Ola Money customer support has been notified about the posted complaint.
Verified Support
Sep 20, 2017
Ola Money Customer Care's response
Hi

We request you to write to [protected]@olacabs.com with the following details:

Card number (first 6 digits and last 4 digits of the Card):
Transaction date and time:
Amount:

Further, we request you to contact the cyber crime department or the concerned bank immediately and lodge a complaint. Please request them to forward the below details from their official email ID to [protected]@olamoney.com / [protected]@olacabs.com / [protected]@olacabs.com.

Regards
Team Ola Money
Sep 21, 2017
Updated by @Roshan Singh Bisht
Hi,

I wrote to [protected]@olacabs.com with all details.
You take necessary action from your side.

Regards,
Roshan Singh Bisht
 
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