[Resolved]  Ola Money — sbi debit card fraudulent transfer to ola money

Address: 500082

Hello sir/madam,

I had received a fraud call from the number:[protected] and asked me that the card is deactivated and to reactivate share the card details, as he gained my trust he asked all the details of of my sbi card as then he asked me otp for 2 times he had then transferred an amount of total "rs.49, 892"
As the details are given below:-

1. Inr rs.9999 from sbi saving bank account on (27/9/17) at around 3:30 pm towards a fraud purchase on pos payust[protected] at ola money - zipcash txn#[protected].

2. Inr rs.9999 from sbi saving bank account on (27/9/17) at around 3:34 pm towards a fraud purchase on pos payust[protected] at ola money - zipcash txn#[protected].

3. Inr rs.9999 from sbi saving bank account on (27/9/17) at around 3:43 pm towards a fraud purchase on pos payust[protected] at ola money - zipcash txn#[protected].

4. Inr rs.9995 from sbi saving bank account on (27/9/17) at around 3:47 pm towards a fraud purchase on pos payust[protected] at ola money - zipcash txn#[protected].

5. Inr rs.9900 from sbi saving bank account on (27/9/17) at around 3:48 pm towards a fraud purchase on pos [protected] at ani technologies pvt l txn#[protected].

The total amount of fraud deduction = 49, 892.
As i kindly request you to please refund the money to my real account.

Please it would be very greatful if you help me in this matter.

Kindly take the neccesary action and the refund the money to my account.

Thank you.
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Nov 2, 2017
Complaint marked as Resolved 
Ola Money customer support has been notified about the posted complaint.
Sep 28, 2017
Updated by Bikas Rai
if you may need to contact please call on [protected] or [protected]
Verified Support
Oct 01, 2017
Ola Money Customer Care's response
Hello

Greetings for the day!

Kindly accept our sincere apologies for the inconvenience caused. ​

We tried calling you on your registered mobile number multiple times to seek information on your Ola Money transactions but couldn't connect with you because your number was switched off.

We would request you to please let us know the convenient time​ and the alternate number​ to call you so that we can resolve the issue. ​

​Awaiting your response to assist you on the same.

Regards,

Team Ola Money.
Oct 01, 2017
Updated by Bikas Rai
You may please call on [protected] or [protected], but we haven't received any call.
 
2 Comments

Comments

I transfered RS 599 from my mobile no [protected] to [protected] and the money is still in pending position...when will the payment transfered get updated.
I transfered on 27 September at 05:17:46 PM.

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