[Resolved] Ola Money — transferred money but not updated in my a/c

Rahul Chatterjee7

from Morjim, Goa

Sep 11, 2018

Address: Nagpur, Maharashtra

Dear concern,
I transferred inr 500/- on 14th aug 18 to my ola money a/c but amount was not updated, i tried all the prescribed way (Email & customer care call) but nothing happening. I already shared my transaction details, bank statement with the co. But they are tracking wrong transaction and replied me "money returned to my credit card". And the transaction details co. Sharing is wrong they shared transaction on 13th aug 18, inr 750/- which was never done by me. Today i again approached to customer care and customer care executive assured me my money will returned to my ola money a/c but its not happened, and they closed my ticket by mentioning, issue resolved. I am still waiting for solution.

Regards,
Rahul chatterjee

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Oct 14, 2018

Complaint marked as Resolved

Ola Money customer support has been notified about the posted complaint.

Sep 11, 2018

Updated by Rahul Chatterjee7 I marked more than 10 Mails to the co.

Verified Support

Sep 11, 2018

Ola Money Customer Care's response We are checking our resources and working on the said issue to resolve it at the earliest.

We request you to kindly provide us additional 2-3 business days time for the same.

You may have our assurance that your issue will be resolved on high priority.

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Comments

Ulhas Karkhanis

from Mumbai, Maharashtra

Sep 19, 2018

In addition to my complaint, I want to inform you that my complaint ticket no. 1145880.

The amountRs.999/- was debited from bank account but not credited to wallet. Many mails but no action. Each time I am told that the amount will be credited to wallet within 1 working day.