[Resolved]  Ola Money — Unauthorized bill and interest claim on top it

Even after multiple support agents discussions, I m getting interest money added for a principle amount of bill for which I never opted ie I never opted for Ola money posted and did a cash payment to the last ride but the Ola money postpaid option have got auto selected by default maybe just because I had done some previous transactions in this function ( even back then while I made this transactions I never made the Ola money postpaid option selection on purpose it was the same defaulted option, I still let this payment mode’s payment done because I haven’t paid to the driver) but in this case cash payment was done and this defaulted selection lead into multiple sms reminders to bare this cost, due to which I raised complaint but adding interest on top of that minimum amount never stoped. So one fine day an support agent decrements the paid amount that I made as cash payment in the first place and threatens me to pay the interest amount which is 5 times of the cash paid amount proving the fraudulent value set by the company. So I uninstalled the app and made my mind to never encourage such fraudulent looters.
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Feb 24, 2023
Complaint marked as Resolved 
Ola Money customer support has been notified about the posted complaint.
Verified Support
Jan 07, 2023
Ola Money Customer Care's response
Hi Ezhilarasi, we apologize for the inconvenience caused. Kindly note that the concerned team has responded with Ticket ‭#5009037.
 
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