[Resolved] Ola Money — withdrawal tab is disabled from my ola money app

Jayesh Nayak

from Mumbai, Maharashtra

Nov 10, 2017

Address: Mumbai City, Maharashtra, 400055

Withdrawal tab was disabled from my ola money app they told to do the kyc verification i submitted my documents on 3rd november today is 10th november but my kyc documents are still in process kindly enable my withdrawal tab asap in my ola money app as i need to withdraw my cash stuck in the ola money ac
My request no is 610273
Please enable my ola money withdrawal tab in my ola money app

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Dec 25, 2017

Complaint marked as Resolved

Ola Money customer support has been notified about the posted complaint.

Nov 10, 2017

Updated by Jayesh Nayak Waiting for my withdrawal tab to get enable in ola money app

Verified Support

Nov 21, 2017

Ola Money Customer Care's response Hello jayesh,

Greetings for the day!

We apologize for the delayed response caused due to sudden surge of KYC verification requests.

Thank you for providing the requested documents. We would like to inform you that your KYC documents have been verified and approved. Your Ola Money Wallet refill limit has been increased to INR One Lakh per month.

Please note that, we have considered only your Passport for the KYC verification purpose only and your
bank transfer and wallet to wallet transfer will be activated in One business day.

We value your business with us and please write to us for any further assistance.

Regards,
Team Ola Money