Ola Money — Wrong Reporting in CIBIL

My Register Mobile Number with OlaMoney: [protected].
I noticed that there was sudden drop of 110 points in my score and 50 points in CIBIL report in December Month 2021. But I never defaulted any payments with OlaMoney. Raised Service Tickets: 3945101, 4052580 and 4331132 and followed up with them. They are simply closing the tickets by saying that they will address the Issue ASAP. Its been almost 6 months since wrong entry and still there is no resolution from them.

Please help. My CIBIL/Experian score impacted badly because of this wrong entry.

Thanks,
Imran Khan.