Olymp Trade Complaints & Reviews

Hello, Mustafa!

Thank you for leaving a question. It is great that you find the Olymp Trade attractive and well-designed. We would be glad to explain how to find the indicators.

There is a vast choice of trading tools available on the platform, including a MACD indicator and an RSI oscillator. To find them, you need to open the Indicators section. Press the Indicators button at the left bottom of the chart (below the Chart type settings). Then, in the appeared list, scroll down to see a full list of instruments for technical analysis. Click on a preferred indicator so that it will be applied to a chart. Please, if any further questions appear, let us know. We will be happy to help.

Best regards, Olymp Trade team.

Hello!

Thank you for letting us know about your issue. The verification process is a standard procedure among the majority of trustworthy brokers and is prompted by regulatory requirements. Commonly, verification is requested when you attempt any type of financial operations on the platform. There might be other factors, though.

It requires more information to give you thorough assistance. Please, provide us with your account ID number so that we can help you. If your account is blocked, you can still complete verification in some instances. However, the final decision is made by the KYC department only. You can send an email to the KYC department at [protected]@olymptrade.com.

Best regards, Olymp Trade team.

Hello, dear Chirag!

We are sorry for the late response. Due to technical glitches on the Consumer Complaints website, we were not able to assist you sooner.

We are glad to know that you have found the necessary information. Mostly, funds are credited promptly after we have transferred them to your payment system. We make every effort to process withdrawal requests in 24 hours. However, in exceptional cases, the process of money withdrawal can last up to 5 days. If any additional questions appear, feel free to contact us.

Best regards, Olymp Trade team.

Hello, dear Imaran!

We apologize for the late response. Due to technical glitches on the Consumer Complaints website, we were not able to give a reply sooner.

It is wonderful that you enjoy the Olymp Trade platform. We are also glad that you appreciate the provided trading conditions. Regarding your questions, FTT (Fixed Time Trades) is one of the trading modes presented on the Olymp Trade platform. In this mode, you make trades for a limited period of time and receive a fixed rate of return for a correct forecast about the movements in stock, currency and other asset prices. You can find more information in the FTT Guide: https://plus.olymptrade.com/en/help/category/17-ftt-guide

While trading from a mobile device, you can find the indicators button to the right of the chosen asset. Press the "All indicators" button to open a full list of available indicators. If any further assistance is needed, please, contact us. We are always there to help.

Best regards, Olymp Trade team.

Hello, dear Ikram.02!

Thank you for notifying us about the advertisement issue. We have contacted the related team and passed the information. Rest assured that your request will be investigated thoroughly. Can you please give us more details? Where did you encounter the advertisement? Which device are you using? It will help us to locate the precise source of the advertisement.

Best regards, Olymp Trade team.

Hello, dear Ikram.02!

Thank you for leaving a detailed reply. Your feedback is extremely useful as it allows us to investigate this issue thoroughly. We would be grateful if you take your time to answer these questions. Additional data would really help us get to the bottom of it.

1. Can you please click on the advertising and install the Olymp Trade application? Once it is done, please, share this information in a comment section to your complaint with us: your GAID (the Google Advertising ID), the installation date of the Olymp Trade application, and the store that you used to install the Olymp Trade application (whether it is HUAWEI AppGallery or Google Play).
2. Can you please list the names of the applications where the Olymp Trade advertising appears?
3. Is it only the Olymp Trade advertising that appears on your device? Or have you encountered other similar promotional notifications as well?

If possible, take a screenshot of the advertising next time it emerges.

Best regards, Olymp Trade team.

Hello, dear!

We are incredibly grateful for your assistance. Your detailed replies truly help us to identify the causes. For now, the screenshot is not required. Please, keep it, may request it in the future if the issue remains. Kindly share your GAID (Google Advertising ID) with us. The steps on how to find the GAID can be different depending on the device. You need to open the Settings application, then find and access the “Google” section and select the "Ads" option. You will find your GAID on this page. This section can also be called “Your advertising ID”. Please, let us know if have any further questions.

Best regards, Olymp Trade team.

Hello, dear!

Thank you for providing us all the data required for a proper investigation. We have passed this information to a related team. As soon as we get any updates, we will let you know. Your cooperation is much appreciated.

Best regards, Olymp Trade team.

Hello, dear Ikram.02

Thank you for informing us. We understand your feelings. Unfortunately, our specialists did not manage to find any data on your GAID (Google Advertiser Identification). Please, contact the manufacturer of your device as there can be malware that launches the advertising pop-ups. We have such an assumption because you have mentioned that the advertising appears in Telegram. Also, there is another advertising that leads to a third-party trading platform. The manufacturer should inform you of the actions that need to be taken to remove the malware.

Best regards, Olymp Trade team.

Hi there, Sirish!

Thank you for informing us about the difficulties you have encountered. We are happy to know that you appreciate the opportunities provided by the Olymp Trade platform. As we can see from your complaint, you have opened a one-minute trade in a Fixed Time Trades mode. There are three trading modes available on the platform: Fixed Time Trades (FTT), Stock Price Trades (SPT), and Forex. To shift between trading modes on the Olymp Trade platform, please open the Assets section by pressing the Asset button at the left top corner of the chart. If you need any additional assistance, please, let us know.

Best regards, Olymp Trade team.

Hello, Kabeer!

Thank you for contacting us. It is important that we can clear up the information for you in case any uncertainty appears. In the complaint, you are probably referring to the inactivity fee. The company has a right to assess a dormancy fee for a long period of inactivity of a user account. It is applied to the traders who have not made trades on a live account or carried out non-trading operations (withdrawal or deposit activity) for 180 days. Please, note that the $10 fee is charged once a month if your account remains inactive.

Best regards, Olymp Trade team.

Hi there, Darpan!

Thank you for taking the time to leave your feedback. We are sorry to hear that you feel limited as a Forex trader. We would surely pass your opinion on adding more ETF assets to the related team. Please, note that among the exchange-traded funds (ETFs) the Olymp Trade Forex offers a wide variety of assets, such as currency pairs, metals, cryptocurrencies, and stocks. If any additional questions or comments appear, feel free to share.

Best regards, Olymp Trade team.

Hi, dear Giaan!

Thank you for your honest feedback, we will take it into account to improve the services in the future. We strive to process the withdrawals as quickly as possible, most of the withdrawals are completed within 1 business day. However, here is a few pieces of advice to speed up the withdrawal process.

One of the ways to improve your withdrawal speed is to level up your trader status to Expert. Apart from other benefits, Expert level traders get top priority on withdrawals. You also use an e-wallet such as Skrill or Neteller to make deposits (and subsequent withdrawals) to your Olymp Trade account. They work directly with Olymp Trade to provide rapid transactions. We also recommend getting the highest level of “verification” on your account using “3rd party verification” from Google or another service.

Best regards, Olymp Trade team.

Hello there, Aditya!

Thank you for getting in touch with us. To shift between trading modes on the Olymp Trade platform, you need to open the Assets section by pressing the Asset button at the left top corner of the chart. Then, switch to a Forex mode and choose the preferred asset from the list. You can apply the Currency Pairs filter placed under the search bar for quick navigation. Kindly inform us in case any further questions emerge, we are always there to help.

Best regards, Olymp Trade team.

Hello, dear Lalit Dara!

Thank you for leaving a complaint. It is a pity that you have come to such conclusions about the Olymp Trade platform. The chart is based on the quotes, which are transmitted directly from the supplier. The quotes are broadcasted to all traders equally, we have no opportunity to influence the chart. You can use the Quotes History tab to check the quotes for a specific trading mode, date, and time on the asset page.

We advise you to try out the available trading tools on a demo mode in order to learn how to perform a thorough technical analysis. Please, view the available video guides on our YouTube channel: https://www.youtube.com/channel/UCY6DeO0JlJ8dcdWPX9DDzRg Our support team specialist will also be happy to contact you and give recommendations on how to improve your trading results if you specify your account ID number in the comment section.

Best regards, Olymp Trade team.