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Olymp Trade Complaints & Reviews

olymptrade.com

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Updated: Oct 26, 2025

Complaints 1552

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1146

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Identifier :43190339

The amount Rs.2083 has been debited from my account on 10/jun/2019 without my knowledge and the same case happen in my account on 06/Jun/2019 the amount of Rs.2082 debited from my account without my knowledge and the amount is credited on the same day .But the amount debited on 10/jun/2019 is not credited in my account. I have attached the screenshot.

+2 photos

Aug 12, 2021

Complaint marked as Resolved

Olymp Trade customer support has been notified about the posted complaint.

Verified Support

Jun 13, 2019

Olymp Trade Customer Care's response vasanth ravichandran, hi there!

We studied your case thoroughly. On the account 43190339 we have not found any operations dated the 10th of June. The last transaction was the withdrawal №[protected] on the 6th of June.

The company has no access to any funds on the trader's account, funds are debited or credited only by trader's order.

Kindly ask you to provide bank statement confirming the operation that causes you doubt. If you face any difficulties or have further questions, feel free to contact us any convenient way!

Best regards, Olymp Trade team.

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V

Vinay Enn

Jul 16, 2019

OK, but what made you think it's Olymp Trade who charged your money? I've looked through the screenshots, they don't have a single reference to Olymp Trade.
And actually, that's the first time I've heard about Olymp Trade charging money without the user's knowledge. Well, to begin with, charging money without the approval of your bank is impossible. In its turn, no bank will allow some third-party company to charge money from your account without your personal approval. Better ask yourself to what services you've given consent to regular money transfer. And if you haven't done that, ask your bank why they should perform transactions with your funds without your knowledge of that. It might help.

Y

Yakshit Shreyas

Jul 24, 2019

I've opted for Olymp Trade because there are lots of traders working on this platform. This means, when I open an order I know for sure that my counterparty is some other trader, and I don't have to trade against the company. Maybe this doesn't influence my profits at all, but I just feel safer that way. Of course, an honest company will pay the trader's earnings anyway, but when you receive them at the company's expense, it's kinda disturbing. With small brokers, this issue would've definitely arisen, but in case with Olymp Trade everything is simple and clear.

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Address: Kolkata, Kolkata, West Bengal, 743245

Sir,
My indentifier no is[protected]. I withdrawl $10 but still now i. E 9 hours passed no money credited in my card or account. When i deposite money in olymp trade with in second money debited from card. But now it is 9 hours passed i got no money in my card. So where my money gone. And where the transaction id.?
Look into this matter credit my money in my card as soon as possible.

Aug 12, 2021

Complaint marked as Resolved

Olymp Trade customer support has been notified about the posted complaint.

Verified Support

Jun 06, 2019

Olymp Trade Customer Care's response Lonelypiku, hello there!

Thanks for reaching out! Don't you worry, witdrawals are carried out within 1-5 business days. Transaction ID is the number of your withdrawal. Unfortunately, the ID of your account is hidden from us here. If you want to trace your withdrawal, contact us any convenient way: via e-mail [protected]@olymptrade.com, in the live chat at olymptrade.com or in our group facebook.com/olymptradecom/ We will help you!

We will be greatful if you leave an update about your issue here, so we could know that everything is fine. ☺

Best regards, Olymp Trade team.

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P

Prince Khwaja Uddin Rd

from Mumbai, Maharashtra

Jun 16, 2019

Processed
One month
My account not money in
Withdraw.
Please deposit my money

Olymp Trade Customer Care's response, Jun 18, 2019

Verified Support

Prince Khwaja Uddin Rd, hi there!

Please, tell us the ID of your account and the ID of withdrawal. We will help you. We are waiting for your message!

Best regards, Olymp Trade team.

A

Adit Sneh

Jul 21, 2019

Duh, expecting money to a card within 9 hours after the withdrawal is waaay too optimistic:) I usually receive funds next day, that's quite good considering that the time limit is 3 days. If you want quick withdrawal, I'd recommend you to use an e-wallet. Personally I withdraw money to a credit card, but I'm okay with waiting. That's more convenient anyway - in case with a card, I can spend money right away, or just get some cash from an ATM. Yet e-money is a whole different story.

R

Reyansh1

Jul 31, 2019

I got the recommendation regarding Olymp Trade in one closed Facebook group dedicated to trading, generally, I was involved in trading because of the cryptocurrencies, but when the cryptocurrencies market burst somehow, I decided to carry on with other assets. In that group, we were discussing the cryptocurrencies trading strategies and one guy wrote that he is trading cryptocurrencies on one more platform – Olymp Trade and it is possible to make deals by the means of other assets there.
I got curries and decided to open an account. So everything is quite different there of course, not like on the cryptocurrencies exchanges. The deals are made differently, but this is both plus and minus. From one side you have to learn something new, from the other – these are new opportunities. Also, they offer pretty good training. Of course, I know the basic of technical analysis, I tried them out on the cryptocurrencies, but some strategies are new for me and seem quite promising. As a result, I’m trading here for a year. Now the cryptocurrencies are going up, but I decided not to leave the Olymp Trade at all, I combine a few platforms.

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Address: Ujjain, Madhya Pradesh

I have deposited $100 for trading and withdrawal $120 from my olymp trade account the same has been credited in my bank account as ₹8735 after conversion from usd to inr and again ₹8735 deducted from my bank account without my permission and when i asked from my bank about the same they told me that amount has been debited by olymp trade as they have created auto debit option hence otp not required.

My olymp trade id is 43205976
Email id is [protected]@gmailcom

Aug 12, 2021

Complaint marked as Resolved

Olymp Trade customer support has been notified about the posted complaint.

Verified Support

Jun 04, 2019

Olymp Trade Customer Care's response Pritesh Solanki18, hello there!

We studied your case attentively. On the account 43205976 we have not found any operation for the amount equivalent to ₹8735. You have had only two deposits for 100 and 20 dollars on the 1nd of June. These funds were withdrawn the day after.

Our company has no access to any funds on the trader's account, funds are debited or credited only by trader's order.

If you face any difficulties or have further questions, feel free to contact us any convenient way!

Best regards, Olymp Trade team.

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K

Krish7890

Jun 14, 2019

+1

Lol are you serious? I've just read about the same issue on this very forum, only published by a different user. The only difference is the amount of money, for the rest it's just the same! Do you think we're all complete morons here, so that you may copypaste the same text like 100 times and make us believe Olymp Trade has payout issues? Olymp Trade is a solid and reliable company, they don't need your miserable few bucks to run some scams you're babbling about. Your complaints are nothing but ridiculous dirty PR, and you know it!

Olymp Trade Customer Care's response, Jun 19, 2019

Verified Support

Hello, Krish7890! We really appreciate your support! Thank you.

The traider is the one and only owner of the funds. We have no access to any funds on the trader's account.

Best regards, Olymp Trade team.

S

Shekhar Ardenashy

Jun 14, 2019

+1

I'm totally happy about my cooperation with Olymp Trade. Being a solid and responsible company, they fulfill all the obligations imposed on them by the terms of the agreement. Besides that, they ensure proper and smooth functioning of the platform, so that I can execute orders without fear that the system will cause me any losses. All in all, I'm definitely planning to continue cooperation with this company. Highly recommended to everyone!

Olymp Trade Customer Care's response, Jun 19, 2019

Verified Support

Dear Shekhar Ardenashy, thank you for your support! That's the best reward for us.

Wish you a successful trading with Olymp Trade.

Best regards, Olymp Trade team.

R

Richmond Reyes

Jul 22, 2019

Most brokers take advantage with customers funds because they fill these customers don’t know how to get their funds back, But trust me there are hidden ways you can get your lost funds back from the broker. I was able to withdraw my $230, 000 from the two brokers i signed up with while trading. I’ve never done this before but i promise to recommend him if i help him out and i’m glad he did, If you want to recover your money back then mail him recoverywealthnow360 at gmail dot com

pritesh07

from ballarpur, Maharashtra

Mar 18, 2021

i deposited 100 USD on 17 march 2021 at time 16:15 and amount debited from bank account but not deposited in olymp trade account., what i do please help me out

pritesh07's reply, Mar 18, 2021

my olymp id is 41861904

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I have deposited $30 for trading and withdrawal $30 from my olymp trade account the same has been credited in my bank account as ₹ 2180.88 after conversion from usd to inr and again ₹2092.14 deducted from my bank account without my permission and when i asked from my bank about the same they told me that amount has been debited by olymp trade as they have created auto debit option hence otp not required.

My olymp trade id is 42989808
Email id is [protected]@outlook.com

Aug 12, 2021

Complaint marked as Resolved

Olymp Trade customer support has been notified about the posted complaint.

Verified Support

Jun 03, 2019

Olymp Trade Customer Care's response Bunny289, hello there!

Thanks for reaching out! We studied your case thoroughly. On the account 42989808 we have found only one deposit for 30 dollars on 28th of May. These funds were withdrawn the day after, on 29th of May.

We have not found any other operations on the following account.

Our company has no access to any funds on the trader's account, funds are debited or credited only by trader's order.

If you face any difficulties or have further questions, feel free to contact us any convenient way!

Best regards, Olymp Trade team.

Verified Support

Jun 21, 2019

Olymp Trade Customer Care's response Shekhar Ardenashy, very good job so far! Wish you a successful trading!

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N

NitinLLL

Jun 11, 2019

+1

So you're saying that at first Olymp Trade makes a withdrawal to your bank account, and then they make a deposit once again, right? And you claim that's an automatic deposit option... do you realize that's plain impossible? Dude, this ain't some Netflix subscription, broker accounts simply don't allow for automatic transfers! Even if they did, nobody would manage to transfer money from your bank account without your consent.
So someone is obviously lying here - either bank, or you. I don't know which bank you're working with, but I doubt they would bother to arrange ""the murkiest scam of the century"" just to steal your couple dozen bucks. So here's the only conclusion - maybe you've forgotten to mention something in your story? :))) So far, it doesn't really make any sense.

S

Shekhar Ardenashy

Jun 20, 2019

What I really did like about this broker is their site, they have everything fully details and they have made the website in a manner than a person could read and understand without moving around a lot. By the way, I am new to the platform and I am building my account slowly. I'm glad I've already received the first withdrawal, it actually happened within a day, even though according to the rules it might take up to 5 days.I did not trade in the demo account, because the Minimal deposit is only 10$. I do not believe practicing in demo will help a lot, although it may differ from person to person.

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Address: Patna, Bihar, 800026

I have deposited $10 on 27/05/2019 for trading and withdrawal $10 from my Olymp Trade account the same has been credited in my bank account on 28/05/2019 ₹ 726.93 after conversion from USD to INR and again on 29/05/2019 ₹ 726.93 deducted from my bank account without my permission and when I asked from my bank about the same they told me that amount has been debited by Olymp Trade as they have created auto debit option hence OTP not required.

My Olymp Trade ID is 42824858
Email ID is mukeshranjan.[protected]@gmail.com
My Mobile No. is [protected]

Aug 12, 2021

Complaint marked as Resolved

Olymp Trade customer support has been notified about the posted complaint.

Verified Support

May 31, 2019

Olymp Trade Customer Care's response Greetings, MukeshRanjan!

Thank you for reaching out! We studied your case thoroughly. On the account 42824858 we have found only two deposits, both done at the same day:

1.[protected] for 30 dollars.
2.[protected] for 10 dollars.

There was only one withdrawal on[protected], also successfully paid.

We have not found any other operations on the following account.

The company has no access to any funds on the trader's account, funds are debited or credited only by trader's order.

If you face any difficulties or have further questions, feel free to contact us any convenient way!

Best regards, Olymp Trade team.

Verified Support

Jun 06, 2019

Olymp Trade Customer Care's response Misti Jykar, hi there! Please, specify the ID of your account and the transaction ID, so we could help you and trace the payment! Best regards, Olymp Trade team.

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M

Misti Jykar

from Tekari, Bihar

Jun 4, 2019

50$ not credited my sbi account and not reply me my mails..

withdrawal amount deducted from my bank again without my permission - Comment #3450564 - Image #0

Olymp Trade Customer Care's response, Dec 14, 2020

Verified Support

Hi, dear Misti Jykar!

Thank you for leaving a comment. Kindly contact our support team if any issues or concerns appear. You can get in touch with our support service via e-mail: [email protected], in a live chat at the platform's website or in our group: facebook.com/olymptradecom/ We will be happy to consult you.

Best regards, Olymp Trade team.

K

Karan90

Jun 16, 2019

+1

There's no way Olymp Trade would automatically withdraw money from your account, all the more without your knowledge! At the very least, in case with such automatic transactions the bank is obliged to request your authorization. Otherwise the bank simply doesn't have the right to allow any company to withdraw money from your personal account. So you'd better take it up with the bank! Yet the main point is, Olymp Trade has never worked like that. I've withdrawn money for a number of times already, and each time the money remained in my account. So really, something just ain't right here. That's simply not possible!

M

Mosharanty

Jun 24, 2019

Trading is made easier by Olymp Trade, I mean trading in this platfrom is really easy compares to other platform around. I am new this, but I am a quick learner. Speaking of which, the Olymp Trade website also gives me a lot of educational materials which I could study so that I could be a better trader. The bonus is pretty crazy and I was amazed that this broker doubles the deposit amount. I do not think any broker does that at the moment. The bonus helped me a lot when came to trading, I made way more profits than I orginally planned.Overall, I'm having a very pleasurable experience with Olymp Trade.

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Address: Sirohi, Rajasthan, 307001

Hello sir,
I withdrawal 65$ after one month ago but did not get withdrawal amount in bank. I provided my bank statement to olymp trade customer support by mail. After some time they give arn number & say that track your payment through arn number in your bank. But bank employee say that there is nothing any system to check & track your payment issues. Please give solution for this matter....

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Recently i've started trading with olymp trade. When i studied the broker's conditions and tried to figure out whom i choose - olymp or some other company, i noticed that their payout rates is 80%. I decided that it's a big advantage, and ended up opening an account with olymp trade. However, now i see that the 80% rate refers only to certain assets, not all of them. This means that if i want higher returns, i can trade only eur/usd and some 5 other currency pairs. There's literally no sense opening deals in other ones! Why this work such way?

May 24, 2019

Complaint marked as Resolved

That was my fault. I didn`t know the features of assets price changing. Olymp Trade helped me to figure out how the market actually works. It`s cool that i got answer here and didn`t need to write to support team.

Olymp Trade customer support has been notified about the posted complaint.

Verified Support

May 24, 2019

Olymp Trade Customer Care's response Hi Dear Raj Marayami. Thanks you shared your experience!

Let me explain what determines the rate of return. The rate of retrun of an asset depends on 2 factors.

1. Market situation (volatility, liquidity), i.e. the level of market volatility and the number of trades with an asset within a certain period of time. Volatility — the security market or currency indicator showing level of its variability during a certain period due to political, weather and other conditions. Liquidity of an asset is the value, that determines the asset price change activity due to the large volume of supply and demand.

2. Balancing within the company. Automatic risk algorithm determines the number of open trades for the buy and sell for each asset. Normally, the balance of buyers and sellers is roughly equal. In case an overweight in one of the parties is observed, the company reduces the percent of profitability of an asset for covering of expenses.

Anyway, the profit received as a result of successful trading, is paid to the clients in full.
If you have any other questions, don't hesitate to ask. We'll be glad to help you!

Best regards, Olymp Trade team.

Verified Support

May 24, 2019

Olymp Trade Customer Care's response Thank you! It's our pleasure to help!

Verified Support

May 28, 2019

Olymp Trade Customer Care's response Greetings, Rahul!

You need to ask the bank for the full list of operations, incuding all the transactions on your card from the day before your withdrawal request until now. This is called the bank statement. After they provide you the list of transactions, you can send it to our support team, and they will help you!

Best regards, Olymp Trade team.

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M

Maddy Dhoot

from Mumbai, Maharashtra

May 27, 2019

Hi my name is Rahul I did trade with Olymp trade I had request for withdrawal for 10$ each which was iniated on 16th April as well as 17th April they provide me with ARN number when I checked with bank they said such ARN is not enough to show for the payment so what and how can I get resolve and get back to my payment

Olymp Trade Customer Care

Dec 30, 2020

Verified Support

Hi, Rahul!

Thank you for sharing your feedback with us. Our customers are our first priority and we would be happy to help you. Kindly, contact our support service and they will get back to you at their first convenience. You can reach our support team via e-mail: [protected]@olymptrade.com, in a live chat at the platform’s website or in direct messages of our Facebook community: www.facebook.com/olymptradecom/

Best regards, Olymp Trade team.

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It is now two times when i dindt able to recieve my money even after 1 month and banks are refusing about any kind of payement sent by you what should i do now this is a kind of worst service you give money they take it in just 5 minutes but when you withdraw it they say to wait till 1 to 30 days and after 30 days they say to talk to the bank but bank said that there is no kind of payment send by you your arn doesnt works too.. Worst refunding service and bo response from olymp trade they are not responding to email there app's client support

May 30, 2019

Complaint marked as Resolved

THANK YOU OLYMP TRADE. I GOT MY PAYMENT IT TOOK MORE THAN 15 DAYS BUT I GOT MY PAYMENT. ISSUE RESOLVED THANKS..

Olymp Trade customer support has been notified about the posted complaint.

Verified Support

May 21, 2019

Olymp Trade Customer Care's response Hi, Dear Jitesh Mishra! We are sorry to see you dissapointed that much. We really want to investigate the case and help you out!

Please don't worry about the delay. The withdrawal, as well as the refill, is carried out almost immediately, but the transfer time can be increased by the international transfer aggregator. Another reason is if the funds are already in the bank, as indicated by the ARN number, then the transfer time depends on the transfer processing time of your bank. The point is sometimes banks refuse to check the ARN code. But we'll do our best to resolve this.

To help you, first of all, we need your account number on our platform so that we can check everything. Please send it to us. After that we will be able to get the necessary number to check transfers at your bank.

We are always in touch and ready to help with advice at any time! So feel free to ask any questions.

Best regards, Olymp trade team.

Verified Support

May 24, 2019

Olymp Trade Customer Care's response Thank you! We've checked everything and now know how to help.

As for the first withdrawal, we can request the ARN Reference, which banks are obliged to check. In order for us to request it, you need to take an extract from the bank on all operations on the account from the day of the withdrawal to the current one. We will send this statement to the aggregator and he will provide this number for verification in the bank. You can send an extract to the support team saying that you need an ARN Reference number, they will do everything for you.

As for your second withdrawal from May 17th, we have already made a task of getting the ARN number for you.
Thank you for your pacience!

Best regards, Olymp Trade.

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V

Vinay Enn

Jun 19, 2019

How come they don’t answer if you write that support explained to you the reasons for the delays with the funds? When I had questions on this matter, I got immediate response from the support, although I formed the withdrawal just a day ago and I still had sometimes according to the terms. At the end I got money on time, I just made a noise in advance)))
How big is your withdrawal? I don’t know for sure, but I don’t think that the company like Olymp was messing around on purpose, of course, if you don’t have 100 milliards dollars on your deposit. If the numbers are not that big, it is easier for them to complete the withdrawal and forget about you, maybe, there is an issue with the bank for real? Somehow I never heard that European traders would have any problems with the withdrawing, maybe, Asian banks are not so good? XD

N

Nishant8791

Jun 28, 2019

Olymp Trade helps me a lot in trading. The main this is that everything's convenient and ergonomic. You can always find any information within a seconds. I trade with all assets, and there is a great choice of them on this trading platform. I think it's not even appropriate to talk about funds withdrawal. If a broker doesn't make it, you have to go to court. And Olymp makes funds withdrawal steadily. The interface of the platform is convenient for trading. Charts are easily scaled, you can trade on different time frames. The platform also has a deal history with charts, which lets you clarify some interesting details of the previous deals, if you need it.

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Address: Dist.solan HP, Solan, Himachal Pradesh

Hi all, my self satish, i had deposited 10 dollars in olymp trade account after trading same amount was withdrawl by me on 24th April. Bit till time money is not credited, every time when i contacted cusromer care they give me extended time lines of credit and tried to make me understand about the withdrawl process.

10dollars does not make a too much difference, but be aware before investing in such trading agencies.

Aug 13, 2021

Complaint marked as Resolved

Olymp Trade customer support has been notified about the posted complaint.

Verified Support

May 07, 2019

Olymp Trade Customer Care's response skumar0105, hello there!

All withdrawals are processed by the company within 1-5 working days. We can trace your withdrawal! Please, write us the number of your account, so we could check everything!

Best regards, Olymp Trade team.

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S

Soham Oyir

from Mumbai, Maharashtra

May 24, 2019

And how many days do you usually have to wait after the withdrawal to receive money? I didn't quite catch that, is that a bank transfer? For $10? If so, you obviously aren't taking the easy way :)) Why not make a deposit through Skrill or any other e-wallet, and then withdraw money in the very same way? In my opinion, that's the easiest and the most beneficial way which will let you have your money at hand in a matter of hours - probably even faster. A bank transfer is a different story. You might have to wait for a week or longer, through no fault of the broker at all...

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My name is sachin. I made $50 in olymptrade. Few days later i requested the withdrawal. It has been processed from their side. Its been more than 2 months. Still money has not credited to my bank account. Actually i made this transaction through sbi international debit card. Several time, regarding this i approached issuer bank people and merchant people also. I am totally fed up with this problem. I am getting proper response from the merchant side but not from the sbi bank side. Their response is like uneducated people are working for the sbi. And i don't know where is my money has gone.
Can anybody please help me through it??

Aug 12, 2021

Complaint marked as Resolved

Verified Support

Apr 26, 2019

Olymp Trade Customer Care's response Sachin, hi there!

Thanks for reaching out! It's a pity you got in such situation. We would like to help you with this issue. Tell us, please, did you contact our support team for the number of your transaction? We will be grateful for the ID of your account, so we could investigate your case thoroughly!

Best regards, Olymp Trade team.

Verified Support

Apr 29, 2019

Olymp Trade Customer Care's response Sachin, hello there!

Thanks for the details! You need to ask your bank for the bank statement and send it to our support team. The statement should include all the financial operations from the day before your withdrawal request until now. Having this information, our specialists can provide you with furher instructions.

Best regards, Olymp Trade team.

Verified Support

Apr 29, 2019

Olymp Trade Customer Care's response Sachin, hello there!

Thanks for the details! You need to ask your bank for the bank statement and send it to our support team. The statement should include all the financial operations from the day before your withdrawal request until now. Having this information, our specialists can provide you with furher instructions.

Best regards, Olymp Trade team.

Verified Support

May 06, 2019

Olymp Trade Customer Care's response Sachin, hello!

Don't worry! You need to ask the bank for the full list of operations, incuding all the transactions on your card from the day before your withdrawal request until now. This is called the bank statement. After they provide you the list of transactions, you can send it to our support team, and they will help you!

Best regards, Olymp Trade team.

Verified Support

May 06, 2019

Olymp Trade Customer Care's response Sachin, hello!

Don't worry! You need to ask the bank for the full list of operations, incuding all the transactions on your card from the day before your withdrawal request until now. This is called the bank statement. After they provide you the list of transactions, you can send it to our support team, and they will help you!

Best regards, Olymp Trade team.

Verified Support

May 06, 2019

Olymp Trade Customer Care's response Hi, Vicky123k!

The withdrawals are usually carried out withing 1-5 working day from our side. If you haven't received your funds yet, please, tell us the number of your trading account, so we could check everything!

Best regards, Olymp Trade team.

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V

Vicky123k

from Delhi, Delhi

May 2, 2019

I don't have received me payment, where my money

transaction issue - Comment #3422584 - Image #0

Nishant8791's reply, Jun 10, 2019

Calm down, you'll receive your money anyway if the withdrawal was proper. :) You probably ordered a bank transfer, right? Then it's no wonder, it might take up to several days. That's why I prefer withdrawing through an e-wallet.
At the very least, you can contact the support team, they usually respond right away. If the problem is on their part, they'll tell you what's wrong. If it appears though that their payment has cleared, you'll know for sure that's a bank delay. In that case, you might as well call your bank and inquire about this issue.

R

Ravshal Kali

May 26, 2019

I even don’t know, what to recommend you in this particular case…For the future…make a withdrawal to your e-wallet – this is faster, and the option is already checked. Sometimes it is difficult with banks, maybe some uneducated people are really working in your bank if everything was fine with this transaction from the Olymp Trade side…

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Address: Mumbai City, Maharashtra, 400081

Hello
I deposited total of 20 dollars and withdrew 18.86 dollars they refunded me 10 dollars but remaining is still pending another thing today on 11 march 2019 olymp trade without any authorisation deducted 10 dollars from my account with out any permission and authorisation i want my money back i have mailed them but still no response on the remaining refund
Olymp trade will i get my money back i am in a financial crisis and now in major trouble because o[censored]nathorised deduction i request olymp trade to please provide me the full amount ie total of 18.86

Aug 12, 2021

Complaint marked as Resolved

customer support has been notified about the posted complaint.

Verified Support

Mar 12, 2019

Olymp Trade Customer Care's response Vickydasssss, hello there!

Thank you for reaching out! Our company has no ability to withdraw money from an account without trader's order. Could you, please, provide us the number of your account, so we can check everything and help you with this issue?

Best regards, Olymp Trade team.

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Z

Zee Sheikh

from Madhugiri, Karnataka

May 8, 2019

My name is zeeshan sheikh .I had withdraw money at 25/04/2019. I dint get money still in my account its been 12 days. So I went to bank and asked to trace arn tracking . Manager is asking me what is arn . I conatcted support no one help me . I had withdraw money to my visa card
Name :zeeshan sheikh
ARN: 74295559116001736723019

didn't get my refund an unauthorised deduction from my account - Comment #3427414 - Image #0

didn't get my refund an unauthorised deduction from my account - Comment #3427414 - Image #1

Olymp Trade Customer Care's response, May 14, 2019

Verified Support

Dear Zeeshan Sheikh,

Unfortunately, in some banks the support service is not able to provide a full range of maintenance. You can contact the bank directly and request information from a more qualified specialist.
Also, you can request a transfer number from us on the 14 day after making a withdrawal. This number is requested by us from the aggregator of international transfers and is obliged to be checked by any bank.

We are very sorry that you have to wait for the processing of funds in your bank, we hope that the withdrawal will come to you soon. We are always in touch and are ready to help you any time. For instant assistance, text us in the support chat on the platform if you have any questions.

Best regards, Olymp Trade team.

Shamil013's reply, Jun 19, 2019

Hey, so what about your money? Have you finally received it? I wonder what was the explanation of Olymp Trade support. They usually solve issues quickly and accurately. Bank transfers are often delayed, that's actually the most troublesome method of withdrawal, so I never use it :)

U

umadinesh

from Ponnur, Andhra Pradesh

May 21, 2019

Money withdrawal is not credit may account . i request to 4 days back . it is not respond olymp trade . i sent massage but your not replay . it is bad service .

didn't get my refund an unauthorised deduction from my account - Comment #3438920 - Image #0

Olymp Trade Customer Care's response, May 24, 2019

Verified Support

Dear b. dinesh kumar,

the money were send by us to your bank and now it depends on the transfer processing time of your bank. You now need to wait a little bit and request the extract at your bank and send it to us. Cause this is the way we make your bank check the info about your withdrawals.

To check the accurate info about these transactions at your bank you need an ARN Reference number.
ARN Reference number can be requested only after 14 days from the date of withdrawal. As your withdrawals were made on May 18 and 19, you, on June 3, need to take an extract from the bank on all credits to the account from May 18 to June 3, including all the cards you used to withdraw (as you did use different cards). With these extracts, our financial department will ask the aggregator for the ARN Reference for each withdrawal. Using this number your bank will check the transfer status info.

Thank you for your patience! If you have any questions please contact us. We are always in touch and are ready to help.

Best regards, Olymp Trade team.

A

Amrit78

Jun 2, 2019

As far as I know, it is stated in Olymp Trade's rules that the withdrawal amount cannot be less than $10 (and probably a multiple of 10, I'm not sure but this would be only logical). Of course I don't mean to offend or much less judge you, but making such a small deposit in order to struggle withdrawing it later is not the wisest idea. For example, I made deposits of no less than $100 even with the unfamiliar brokers whom I didn't trust much. For, you know, there could always appear some additional fees that weren't taken into account. That's normal, a couple of dollars won't make a big difference - you either earn or not.
I highly doubt that Olymp Trade deliberately refuses to withdraw your $8, 5. More precisely, I'm sure there is some explanation for this. What did their support reply to you in this respect?

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Website: olymptrade.com

I started my first trade on olymp trade with 30$. Post this it showed 60$ in my account. Then i withdrew 30$.
Next day when i checked, remaining 30$ from my account were gone. And after 2 days again 30$ was deducted from my account. When i had a chat with a person on there website they said its bank fault. What the hell!!! Does it mean bank will keep on deducting money from my card only because i used it for first time payment. I need my refund back. Please let me know whom do i get this to?

Aug 12, 2021

Complaint marked as Resolved

Verified Support

Mar 05, 2019

Olymp Trade Customer Care's response Yasmeen, thanks for the review!

Only a trader can deposit and withdraw money from an account. Our company has no access to it. Could you, please, provide us the number of your account on the platform. We will investigate the situation and find what happened!

Best regards, Olymp Trade team.

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S

Suraj10

Mar 28, 2019

I did not get the withdrawal amount. It has been 15days. I have asked the company for further detail but I still did not get the perfect reply. I asked for the withdrawal on March 4. The amount was 2172 rupees. Regularly I ask for the update but the only reply I get from them.

Olymp Trade Customer Care's response, Apr 5, 2019

Verified Support

Suraj10, hello there!

Could you, please, tell us the number of your account, so we could check the information? We will help you!

Best regards, Olymp Trade team.

Alok Varun's reply, Jun 30, 2019

That's really weird. The support team not replying to the inquiry... no, it's never happened to me before. Are you sure you haven't received the money? What if the bank has messed up or something?

J

Jubul

from Mumbai, Maharashtra

May 15, 2019

To morning I have deposited 20 dollar. And I won 38 dollar but . I was withdraw. But till now not added.

Olymp Trade Customer Care's response, May 24, 2019

Verified Support

Hi Dear Jubul!

Withdrawal is carried out to the source of depositing of the account within 2-5 business days.
Hope everything is fine now. Please text our support team if not. We are always ready to help!

Best regards, Olymp Trade team.

U

umadinesh

from Ponnur, Andhra Pradesh

May 21, 2019

my name is b. dinesh kumarwithdrawal 130$ and 10$ wining amount is not credited in my account.i request to 4 days back . it is bad service . olymp trade . i sent massage but your not replay . very bad .

Olymp Trade Customer Care's response, May 24, 2019

Verified Support

Hi Dear b. dinesh kumar!

You ordered two withdrawals. Withdrawal is usually carried out within 2-5 business days. Sometimes longer as it depends on the transfer processing time of your bank.

To check the accurate info about these transactions at your bank you need an ARN Reference number. I will now explain you how to carry that out.
ARN Reference number can be requested only after 14 days from the date of withdrawal. As your withdrawals were made on May 18 and 19, you, on June 3, need to take an extract from the bank on all credits to the account from May 18 to June 3, including all the cards you used to withdraw (as you did use different cards). With these extracts, our financial department will ask the aggregator for the ARN Reference for each withdrawal.
So please wait a little bit more and request the extract at your bank and send it to us.

Thank you for your pacience! If you have any questions please contact us. We are always in touch and are ready to help.

Best regards, Olymp Trade team.

A

Alok Varun

Jul 9, 2019

The only logical way out is to inquire in the bank what happened. You've got a reply from Olymp Trade, there are no reasons to distrust them. Thus, you need to check with your bank why they keep withdrawing funds from your account. The point is, Olymp Trade is no more responsible for the money after it has been withdrawn to your account, which means you really should address your bank about this issue.

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