Claimed

Olymp Trade Complaints & Reviews

4
Updated: Apr 8, 2025
Complaints 1546
Resolved
1145
Unresolved
401
Contacts

File a complaint to Olymp Trade

Having problems with Olymp Trade?

File a complaint and get it resolved by Olymp Trade customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

Olymp Trade reviews & complaints page 74

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
Gardazuru
Nov 27, 2019
Resolved
Report
Copy
Resolved

problem with indicators

I've been using olymp trade's trading platform for a long while and i find many tolls to be helpful. The set of available indicators is also ok. But there is a huge problem with these indicators. You can't adjust the settings. Let's take macd as an example. You can't use macd if you don't have a chance to adjust settings. There is no point! Please add the possibility of such adjustment. Otherwise i will need to use a side platform for analysis...
Helpful
Found this helpful?
Write a comment
Report
Copy
S
Shakir Ammadie
from Porbandar, Gujarat
Nov 26, 2019
Resolved
Report
Copy
Resolved

why does stop loss move to the entry point?

I'm praticing with the demo account at the moment. I've found how to apply stop loss and take profit. But for some reason my take profit profit order can be moved around easily (With both menu options and on chart with the help of the horizontal line) but stop loss always gets pulled back once i try to move it further from the entry point.in my case it was $50. Take profit is unlimited, stop loss can not exceed $50. It moves nearer to the...
Helpful
Found this helpful?
Write a comment
Report
Copy
R
Rajendra Comar
Nov 24, 2019
Resolved
Report
Copy
Resolved

I have a question

Hello. I have a question. They promised me a bonus, but when i funded account, they didn’t want to withdraw my money + registration bonus. I've already completed two transactions, but they don't allow me to withdraw the bonus, referring to the fact that i cannot withdraw them only my profit. Why is this so? I would like to be told what is going on....
Helpful
Found this helpful?
1 Comment
Report
Copy
M
Munaf Solanki
from Bengaluru, Karnataka
Nov 23, 2019
Resolved
Report
Copy
Resolved

has my account a two factor authentication?

I have no idea why, but my account profile panel says i should have a two factor authentication when i log into my account.in fact i'm only being asked passwords and that's it. I use chrome browser just in case. Please advise how to make sure the system doesn't let anyone to my olymp control panel without at least an sms code being sent? Thank you in advance!...
Helpful
Found this helpful?
Write a comment
Report
Copy
V
Vaib1hav
Nov 26, 2019
Resolved
Report
Copy
Resolved

why is there no application for windows phone?

Why, with the promised multi-platform, there is no application for Windows Phone? Multi-platform is very important for most people, especially those who trade over long distances. I can’t use the application because I have Windows Phone, and using the mobile version of the site isn’t convenient for me. I can’t trade normally from my device, is it really impossible to make an application not only for Apple and Android, but also to think...
Helpful
Found this helpful?
Write a comment
Report
Copy
P
Paregal
from Malappuram, Kerala
Nov 19, 2019
Resolved
Report
Copy
Resolved

why was the payout rate for brent changed ?

Hello! Yesterday night I was trading Brent. The payout rate was 80%. I know this for sure, because I always capture screenshots of my trades just in case. So here on the screenshot you can clearly see, that the payout on this fantastic :) trade was 80%. This is why I like trading oil. This morning when I opened the platform, the payout rate for Brent was 30%. What's going on?...
Helpful
Found this helpful?
Write a comment
Report
Copy
B
Bristent
from Mumbai, Maharashtra
Nov 26, 2019
Resolved
Report
Copy
Resolved

I often do wrong trades

I tried using Olymp trade on PC and everything was good enough. Later I had to switch to mobile app. First I liked it better than browser app. However, littel bit later problems started coming out. I found out that I often do wrong trades because I just push somewhere on the screen where I did not have the intention to push. Orders immediately come to action and there is no way back. Its too late. Using a PC with browser application is not...
Helpful
Found this helpful?
1 Comment
Report
Copy
R
Radjaz
Nov 26, 2019
Resolved
Report
Copy
Resolved

payout rates change from time to time

Olymp Trade promised that I will have 80-90% payout rates. When I log in and start trading, I can see that some instruments really do have 80-90% rates. But they keep changing all the time! Sometimes I start trading with 80% and end up with 65% rate. What am I supposed to do with these changes and how I'm supposed to know that the rate has changed while I was watching the charts and doing my analysis?! Moreover, the same asset can have a...
Helpful
Found this helpful?
Write a comment
Report
Copy
U
Usman Mehra
from Mumbai, Maharashtra
Nov 16, 2019
Resolved
Report
Copy
Resolved

I can't set up a stop-loss

My trades on olymp trade forex platform always get some stop loss order along, even though i did not specify such a stop loss myself. Where can i find the settings so that i can adjust stop loss to my preference or trade without a stop loss at all. Once again, i mean not options trading (Don't have any issues there) but forex platform.
I'd appreciate your answer....
Helpful
Found this helpful?
Write a comment
Report
Copy
Gardazuru
Nov 11, 2019
Resolved
Report
Copy
Resolved

I don't understand something about options trading

I don't understand something about options trading. When I buy or sell option, I want to enter the trade immediately most of the time. But once I click the buy or sell button, the timer starts and the vertical lines indicate some mysterious beginning of trade time. Didn't my trade begin once I bought the option? If yes, then why this timer is there? If no and I need to wait till the countdown is complete, then why the horizontal line indicates...
Helpful
Found this helpful?
1 Comment
Report
Copy
G
Govind Kala
Nov 11, 2019
Resolved
Report
Copy
Resolved

the order does not get executed immediately

Guys, once i try to buy the option, for some reason the order does not get executed immediately. For some reason there is a delay. I do suspect that this somehow deals with the end of bar and transition to another minute bar, but i need some confirmation. Maybe i'm missing some setting that could allow me to open the desired trade with no delay at all? I appreciate in advance your attention to this matter!...
Helpful
1 other people found this review helpful
1 found this helpful
Write a comment
Report
Copy
P
Pranis Ahluwalia
Nov 9, 2019
Resolved
Report
Copy
Resolved

I get different price of execution

When i want to buy or sell the option and click either green or red button on the right, the price keeps moving and i get different price of execution once i manage to click on confirmation message. I think it is unfair! The price must get fixed as soon as i buy the option. Please do something about. I’d really appreciate an update on my request. Thank you in advance!...
Helpful
Found this helpful?
Write a comment
Report
Copy
S
surya786
from Mumbai, Maharashtra
Nov 5, 2019
Resolved
Report
Copy
Resolved

block my account

At the time of deposit money no ask for any proof but i lost 30 dollar but suddenly i win some 90 dollar and am going to withdrawl then they blocked my account. I will submitted id proof but they ask uplaod address proof but why need address proof.in id proof show photo, name, date of birth, sign already shown. My account id name is [protected]@gmail.com and i also submitted aadhar card as a address but they rejected....
Helpful
Found this helpful?
2 Comments
Report
Copy
R
Rashat Shenoy
from Hyderabad, Telangana
Oct 27, 2019
Resolved
Report
Copy
Resolved

multiple charts on the screen

First of all thank you for the nice service we all get at olymp. I’ve ran into a problem though. You see, i like to trade several instruments simultaneously. For example eurusd and usdjpy. But i do get tired switching from one chart to another. I lose track of what’s happening on the market when i do that. So i’d like to keep both charts open in the trading platform simultaneously. Would be nice if i could open three charts, each getting...
Helpful
Found this helpful?
Write a comment
Report
Copy
J
J.Nayak
from Jammu, Jammu and Kashmir
Oct 26, 2019
Resolved
Report
Copy
Resolved

where are 92% rates?

Olymp trade ads were saying that the company offers up to 92% payout rates. When i log in to my ot account and choose the instruments to trade digital options, the list of assets starts with the highest rates and they equal 82% only. These are eurusd and gbpusd currency pairs. Are other instruments with higher rates not available for me? Why, if so? Thank you in advance for explaining what's the matter here with these rates!...
Helpful
Found this helpful?
Write a comment
Report
Copy
S
Sid Batta
from Mumbai, Maharashtra
Oct 24, 2019
Resolved
Report
Copy
Resolved

stop and target

In the numerous reviews i’ve read that olymp trade forex platform has got a feature to enter the desired take profit amount and stop loss amount in $ equivalent. The idea is really good but has it been implemented already? For some reason i can not understand where exactly do i have to put these numbers in? Unfortunately i’m not suggested to enter stop and target automatically....
Helpful
Found this helpful?
Write a comment
Report
Copy
A
Abbas Sankar
from Bengaluru, Karnataka
Oct 23, 2019
Resolved
Report
Copy
Resolved

can't find the list of my trades

On the right side of the trading platform olymp used to have a list of all my recent trades along with the information on traded instruments and profit/loss in each trade. I logged in today and this list does not seem to be there anymore. Is this possible to restore it somehow? I found this information very important and i’d like to keep track of my trades all the time. Thank you in advance for your assistance!...
Helpful
Found this helpful?
Write a comment
Report
Copy
P
Prabhat Devi
from Kolkata, West Bengal
Oct 23, 2019
Resolved
Report
Copy
Resolved

extra commissions?

Hello! I really like the fact that when i trade forex instruments i don’t have spreads, but commission per trade only. But i’ve noticed that these commissions vary. If i daytrade currencies, they are pretty small. But i have indices positions rolled over night and it looks like some cost is being added. I couldn’t figure out what this charge is and why its being applied? Is it this because indices have different commissions or this...
Helpful
Found this helpful?
Write a comment
Report
Copy
R
Rehman Deshmukh
from Hyderabad, Telangana
Oct 23, 2019
Resolved
Report
Copy
Resolved

stop and take

I’ve just started using olymp trade forex platform. I love the fact that you’ve got take profit and stop loss options there, but i can’t figure out how to use them. As far as i understand i need to put currency values in the boxes so that the position gets closed once either target in usd is reached or stop. But what if i want to take profit and execute stop loss at certain level from the price chart? Is this possible to enter stop...
Helpful
Found this helpful?
Write a comment
Report
Copy
A
Arun Meda
from Hyderabad, Telangana
Oct 22, 2019
Resolved
Report
Copy
Resolved

can't find information on spreads

All is clear with olymp options platform. Thanks! But once i tried forex platform i could not find the information on spreads reflected there. Currency pairs trading involves spreads and normally brokers have them reflected somewhere on the charts. When i tried olymp trade forex and tried doing some demo trades i could not find exactly what were the spreads for my trade. Why? Where can i find this information?...
Helpful
Found this helpful?
Write a comment
Report
Copy