[Resolved] Olymp Trade — My trades automatically close

[Resolved] Olymp Trade — My trades automatically close

N Navin Vaikar Aug 30, 2024 Sep 11, 2024 This thread was updated on Sep 11, 2024

I traded on a demo account for some time and recently decided to see how it would work out with real money. I deposited $100 and already lost some of it. The problem is that my trades automatically close after a certain time. When I was trading on a demo account I could keep my trades open the whole day, even I could leave them open till the next day. Once my trades are in profit I would close them. But with a real account, my trades automatically close and I check everything… I can only choose the time when they should close. Is this how it is supposed to work, or am I doing something wrong? Was this information helpful? No (0) Yes (0)
Sep 7, 2024 Complaint marked as Resolved I just realized what I was doing wrong. I was choosing instruments in FTT mode instead of Forex mode. I was not even aware that different trading modes are included on one account. So, be careful when opening the charts of your instruments. This is when you need to make sure your charts are in fixed-time trading mode or in forex mode. Olymp Trade customer support has been notified about the posted complaint. Verified Support Aug 30, 2024 Olymp Trade Customer Care's response Hi Navin, Thank you for reaching out and sharing your experience with us. The difference you're noticing is due to the type of trading you're engaging in. In our Fixed Time Trades (FTT) mode, trades are designed to automatically close at the end of a specified time period, which you can set before you place the trade. This is why your trades are closing automatically at the selected time. On a demo account, it’s possible that you were trading in a different mode that allows positions to stay open longer, like Forex mode. If you prefer to keep trades open until you're ready to close them, you might want to try trading in Forex mode on your real account, where you have more control over when to close your trades. We hope this clarifies things! If you have any more questions or need further assistance, please don't hesitate to reach out. Happy trading! 🚀 Best regards, Olymp Trade team. Verified Support Sep 11, 2024 Olymp Trade Customer Care's response Hey there! 😊 It’s great that you figured out what was happening. The different trading modes (FTT and Forex) being on the same account can definitely cause some confusion at first. Thanks for sharing the tip—it's super important to double-check which mode you're in when opening your charts to make sure you're on the right track. If you need any further clarification or have more questions, don’t hesitate to reach out. We're always here to help! 👍📊 Happy trading!
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Olymp Trade Customer Care

Sep 9, 2024

Verified Support

Great insight! It’s awesome that you caught that distinction between FTT and Forex modes. 👍 It can definitely make a difference in how you approach your trades, so being mindful of which mode you’re in is key. Thanks for sharing the tip—double-checking the chart’s mode before diving in is a smart move! Stay sharp, and happy trading! 💡📊