[Resolved] Olymp Trade — Web platform and login

[Resolved] Olymp Trade — Web platform and login

V Vakpati Nan Aug 25, 2024 Aug 28, 2024 This thread was updated on Aug 28, 2024

I trade using web version of this trading platform. And to automatically log in to platform without having to enter username and password, I clicked on button in browser to save my data. But sometimes it happens that data is not saved and I have to re-enter my username and password. I assume this is due to platform glitches. Perhaps developers made some mistake. I hope that future platform updates will fix this problem and I will no longer have to enter my username and password. That is, I'll enter it once and I won't do it anymore. Was this information helpful? No (0) Yes (0)
Aug 28, 2024 Complaint marked as Resolved If this is still relevant, then I want to write about what I found, what was my problem. As it turned out, every time I deleted browser history, the login and password information was deleted along with the search history. That explains a lot. Now I understand why that problem didn't have consistency. Sometimes it worked and sometimes it didn't. Now, even if I delete search history, I don't delete login and password autofill data Olymp Trade customer support has been notified about the posted complaint. Verified Support Aug 26, 2024 Olymp Trade Customer Care's response Hi Vakpati Nan! Thank you for sharing your feedback with us. We’re glad to hear that you enjoy trading on our web platform, and we appreciate you bringing this issue to our attention. The login process should indeed be seamless, and we're sorry to hear you're having trouble with the saved login data. This might be related to browser settings or cookies rather than platform glitches, but we'll definitely pass your feedback to our developers to investigate further. In the meantime, you might try checking your browser's settings to ensure that cookies and saved data are enabled. We’re committed to improving our platform continuously, and your input helps us make it better. Thank you for your patience, and we hope to make your trading experience even smoother in the future. If you have any other questions or need assistance, please feel free to reach out! Happy trading! Verified Support Aug 28, 2024 Olymp Trade Customer Care's response It sounds like you've solved the mystery! Clearing browser history can indeed delete login and password information if those options are selected. It makes sense now why the issue was inconsistent. By keeping the login and password autofill data intact while clearing other histories, you should have a smoother experience logging in. If you have any other questions or run into more issues, feel free to ask. Happy trading!
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