Orange Tours And Travels — Amount refund

Address: 639005

Sir actually I booked ticket from karur to hyderabad on the date of travel 7.2.2016... For the first time my transaction was success my amount 1484 was debited... But I can't get ticket.. Then I called customer care and I tell them this incident and they booked the seat which was phone booking.. On the tym of travel I paid 1500 again... Can u tell me how I can get refund amount... Please help me sir..