Orange Tours And Travels — at least some amount of money refund

I have travelled on september 21st from hyderabad to vellore. The bus got break down and all the passengers travelled by otheer soirces, as they didn't even responded about other alternative although we waited for more than an hour. I got a call once from customer care service stating that they will refund some amount of money but still no updates from them after that. It's like looting passengers amd making them fell more uncomfortable.